CeraVe Gentle Scalp Care Shampoo - 12 fl oz
Highly rated
$8.99 ($0.75/fluid ounce)See 1 deal for this item
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Guests are saying
This shampoo has received high praise for its ability to hydrate and nourish hair, leaving it feeling soft, clean, and manageable. Guests appreciate its gentle formula, which is suitable for sensitive scalps, and the absence of strong fragrances. Many have noted improvements in hair texture and moisture retention, making it a great choice for those with dry or curly hair. The quality packaging and effective lather further enhance the overall experience, making it a recommended product for daily use.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.5 out of 5 stars with 1292 reviews
67% would recommend
40 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
18 February, 2026Verified purchase
hair loss
nope, not for my fine hair. Hair was falling out by the roots. Pretty frustrating since it's supposed to be for sensitive skin etc. While no fragrance is added it doesn't smell great. Dried out my hair in addition and made it like straw. trying to recover from it now.
5 out of 5 stars
Thumbs up graphic, would recommend
13 February, 2026Verified purchase
(no review title)
I’m in love with this shampoo. It makes my hair so soft.
5 out of 5 stars
11 February, 2026
originally posted on cerave.com
My new go to shampoo and conditioner!
[This review was collected as part of a promotion.] Received a sample of the Cerave gentle shampoo and gentle conditioner in the mail to try. I love both!!!! My new shampoo and conditioner!!! Definitely gentle on the hair. No more knots when wet. Comb glides through my hair.
1 out of 5 stars
9 February, 2026
originally posted on cerave.com
GREASE GREASE GREASE
GREASY, Oily oily.. DO NOT BUY THIS PRODUCT. I had to immediately get a new shampoo for sensitive skin and allergy friendly. Cerave is letting me down with their products lately, growing controversy.. this product specifically I can't even go the full day after washing my hair is just full of grease and I need to wash again. YUCK
1 reply from Consumer Care Center team - 6 days ago
Hello Meagan! We are sorry to hear about the frustration regarding the finish on the hair after using the Gentle Hydrating Shampoo. This formula is specifically developed for those seeking intense moisture and scalp barrier support, utilizing three essential ceramides and hyaluronic acid to hydrate deeply, which can sometimes feel too concentrated for certain hair types. For hair that tends to feel weighed down or oily quickly, a helpful tip is to focus the application strictly on the scalp area, using a small amount of product emulsified with plenty of water in the palms before massaging it into the roots. It is also vital to perform an extra-thorough rinse with lukewarm water to ensure that the hydrating ingredients are completely washed away, as any residue left on the hair fibers can contribute to a heavy or greasy appearance as the strands dry. By concentrating the cleanse at the scalp and ensuring a very thorough rinse, it is much easier to achieve a balanced result that feels clean and refreshed.
5 out of 5 stars
9 February, 2026
originally posted on cerave.com
Great Moisture For Grey Hair
While growing out my very thick salt and pepper pixie, my hair became extremely dry. While researching, found this new hydrating shampoo and gave it a try. What a difference it has made…game changer. Was ready to cut my hair until I found this. Thank you
5 out of 5 stars
Thumbs up graphic, would recommend
6 February, 2026Verified purchase
(no review title)
I’ve been using this shampoo for a while and like it.
5 out of 5 stars
28 January, 2026
originally posted on cerave.com
Wonderful!!!
My hair is wavy most days, it’s pretty unruly and tends to frizz, poof and tangle. I have a hard time finding moisturizing products that aren’t super heavy. This shampoo and conditioner combo has been wonderful! It’s more moisturizing than the others I’ve tried, which has been just about all of them at every price point. Yet at the same time there’s no weigh down or buildup. My wave/loose curl pattern is more defined but even more impressive is my ends are no longer looking parched. I appreciate that it’s not scented, sulfate free as well as free of some common irritants.
1 out of 5 stars
Thumbs down graphic, would not recommend
24 January, 2026Verified purchase
Immediate scalp irritation and flakes
After one use, this shampoo caused intense itching and significant dandruff. I had no scalp issues for over a month prior. Even after rewashing with different products, the irritation and flakes are still present. This was marketed as gentle, but my scalp reacted severely.
1 reply from Cerave Product Expert team - 1 month ago
Hello Courtney! We are very sorry to hear about your experience with our Gentle Scalp Care Shampoo. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance. We look forward to speaking with you!
5 out of 5 stars
22 January, 2026
originally posted on cerave.com
LOVE IT!!! Very hopeful
I have only used it for the first time this morning and so far I love it!!!! My hair came out beautiful and my scalp feels clean and non-irritated. I am hopeful but it is too early to know. I will repost ONLY if I change my rating but otherwise as of right now 5 stars!
5 out of 5 stars
22 January, 2026
originally posted on cerave.com
You need to buy it!
Love this! Makes my hair super shiny and soft. No hair loss or dry ends.
5 out of 5 stars
22 January, 2026
originally posted on cerave.com
AMAZING
This is AMAZING!! You will not regret it. A small bit goes a long way. My hair is so soft and I will never go back to another product.
5 out of 5 stars
Thumbs up graphic, would recommend
19 January, 2026Verified purchase
(no review title)
I wash my hair every day! Cerave is a gentler shampoo that I used every other day to keep my scalp from drying and I love it.
5 out of 5 stars
Thumbs up graphic, would recommend
19 January, 2026
Best Shampoo
This stuff is great! It is truly unscented. It doesn’t irritate my scalp. It leaves my hair feeling clean and light. It suds up well. It rinses out clean. I’ve been really impressed by this shampoo (and the conditioner). So glad I found it. I get migraines with heavily scented things so this is awesome!
1 out of 5 stars
16 January, 2026
originally posted on cerave.com
Extreme irritation, hair loss
Extremely harsh and irritating to my scalp, lost an unusual amount of hair every time I used it. Very disappointed as I have been looking for a fragrance free hair set and Cerave lotions are my holy grail
1 reply from Consumer Care Center team - 1 month ago
Hello xoxo! We are very sorry to hear about your experience with our Gentle Hydrating Shampoo. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #44859193. We look forward to speaking with you!
1 out of 5 stars
14 January, 2026Verified purchase
Underwhelming
Expected more from creave.. but they need to stick to skincare. This smelled pretty bad and looked funny. Sticking to Dove.
1 reply from Cerave Product Expert team - 1 month ago
Hello steph. Thank you for sharing your experience with CeraVe Gentle Scalp Care Shampoo - 12 fl oz. We are sorry to hear that this product did not meet your expectations. We appreciate your feedback as it helps us to better understand how we can improve. We will be sure to pass your comments along to our development teams. Thank you for trying CeraVe!
5 out of 5 stars
Thumbs up graphic, would recommend
14 January, 2026Verified purchase
Feels good on scalp.
Feels good on scalp.
5 out of 5 stars
13 January, 2026
originally posted on influenster.com

Great shampoo
[This review was collected as part of a promotion.] I love the shampoo it's got a great consistency works really well making my hair manageable the design is well done so it's nice and simple packaging and the scent is really balanced and simple
1 out of 5 stars
8 January, 2026
originally posted on cerave.com
Hair loss
Switched to CeraVe a month ago.Harifall has increased.Hair thinning.Keeps scalp clean for max 2 days but hair looks oily.3rd day it becomes itchy and too oily.Hairfall with each wash.I don’t recommend using this shampoo based on my experience.
1 reply from Consumer Care Center team - 1 month ago
Hello Gagana! We are very sorry to hear about your experience with our Gentle Hydrating Shampoo. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #44746787. We look forward to speaking with you!
1 out of 5 stars
Thumbs down graphic, would not recommend
28 December, 2025
(no review title)
Feels nice but aggravates the eczema on my scalp and makes SO MUCH hair fall out.
1 reply from Cerave Product Expert team - 2 months ago
Hello grey. Thank you for sharing your experience with CeraVe Gentle Scalp Care Shampoo - 12 fl oz Based on many years of experience and all available technical resources, we have no reason to believe that CeraVe Gentle Scalp Care Shampoo .can cause hair loss. Hair loss can be caused by many things: illness, medication, lack of sufficient vitamins, diet, and stress. We also have an increasing loss of hair as we age. Male pattern hair loss and androgenic alopecia is considered to be hereditary. It is estimated the average head has between 90,000 and 140,000 hairs. Normally we lose 40-100 hairs a day. If you have a sudden and unusual amount of hair loss, we suggest you consult your physician because only a medical professional is qualified to diagnose and advise you.
2 out of 5 stars
27 December, 2025
originally posted on cerave.com
NOT safe for color treated hair!!
Beware: this stripped all my permanent color out! Even though it says it is “color safe” it is not. I will say that it leaves hair very soft and nice but it is NOT to be used on color treated hair!
1 reply from Consumer Care Center team - 2 months ago
Hello! We're sorry to hear about your experience with our Gentle Hydrating Shampoo. We'd like to help, please give us a call at 888-768-2915 with case number 44594273. Our hours of operation are Monday through Friday 9:00 am to 5:30 pm ET. We hope to hear from you soon!