EUHOMY Nugget Countertop Ice Maker, 40 Lbs/Day, APP Remote Control & LED Indicator, Self-Cleaning, Compact Ice Machine with Scoop, Black

A: Hi there, Thank you for your inquiry. This ice maker supports intelligent control via the Euhomy App.Currently, support for other options is not available. If you have any further questions or need assistance, please feel free to reach out to us at support@euhomy.com. We’re here to help!

A: Hi there, The melting time is determined by the temperature of the machine and the ambient temperature, so there is no specific time.If you won't be using the ice for a long time, it is recommended that you store it in the refrigerator for later use. If you have any further questions or need assistance, please feel free to reach out to us at support@euhomy.com. We’re here to help!

A: Hi there, Thank you so much for bringing this to our attention, and please accept our sincerest apologies for the confusion and incorrect information. You are absolutely right to point out this discrepancy. The 4.8lb figure was a labeling error on our part. The correct ice storage capacity is the 1.6lb ice bucket as you noted. We deeply appreciate you taking the time to help us correct this mistake. Your feedback is invaluable in helping us provide accurate product information. Again, we are truly sorry for any inconvenience or misunderstanding this may have caused. If you have any further questions or need assistance, please feel free to reach out to us at support@euhomy.com. We’re here to help!

A: Hi there,it doesn't keep the ice cold.Because the ice maker is not a refrigerator, it does not have a heat preservation function. However, if you are not using ice cubes for a long time, we recommend removing them from the ice basket and storing them in the refrigerator.If you have any further questions or need assistance, please don’t hesitate to reach out to us at support@simzlife.com. We're here to help and want to ensure you have the best experience possible!