Ninja 0.5qt CREAMi Stainless Steel Ice Cream, Gelato and Sorbet Maker, 7 One-Touch Programs NC301: Soft Serve, 800W, Dishwasher-Safe

Hello there. Thank you for sharing your experience with the Ninja Creami. We’re sorry to hear that your machine stopped working after a year. That’s certainly not what we want for our customers. We recommend reaching out to Ninja Customer Support, as they can assist with troubleshooting or discuss warranty options if applicable. Kindly contact us at 1-800-365-0135, Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET. Warm Regards, Ninja Kitchen.

Hi Nelson, Thank you for sharing your experience. It’s clear that the lack of clear directions and the focus on account setup has caused frustration, especially when you were excited to use your new Creami. Your feedback is extremely valuable and will be shared with our teams to help improve the way we provide instructions. We truly appreciate you taking the time to let us know what would make the experience better. Here’s a helpful link to an inspirational guide with recipes you can try: https://support.sharkninja.com/en-CA/article/NC300-Series-Ninja-CREAMi-7-in-1-Ice-Cream-Maker-Inspirational-Guide-15-Recipes-ca. Kind Regards, Ninja Kitchen US.

Hi there, Thank you for sharing your feedback. We’re truly sorry to hear your CREAMi arrived with dents and scratches due to mishandling during delivery. We understand how disappointing this must have been and appreciate you letting us know. For assistance with this issue, we recommend reaching out to Target directly. Kind regards, Ninja Kitchen

Hi there, Thank you for sharing your honest feedback. We’re truly sorry to hear that the product didn’t meet your expectations and that the experience was frustrating. We understand how disappointing it can be when a product doesn’t deliver the results you were hoping for. Your comments about the noise level, size, functionality, and recipe ratios are extremely valuable to us. Feedback like yours helps us improve our products and user experience. Kind Regards, Ninja Kitchen US.

Hi there, Thank you for your feedback. This isn’t our usual standard, and we understand how frustrating this must be expecting a smooth milkshake experience and ending up with loud operation, complicated settings, and disappointing results is truly disheartening. This isn’t our usual standard and we’d appreciate the opportunity to make this right. If you still have the unit please contact our Ninja customer support team at 1-800-365-0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. Kind Regards, Ninja Kitchen

Hi Jody, Thank you for bringing this to our attention. We understand how frustrating it must have been to receive a damaged box, especially since it was meant to be a gift. Please contact Target directly for assistance if the unit itself is damaged with this issue, as they’ll be able to help resolve it for you. Kind regards, Ninja Kitchen

Hi there, Thank you for sharing your review. We truly regret the condition in which your delivery arrived. Receiving a damaged package is never acceptable, and we understand how frustrating this must have been. Thank you for bringing this to our attention. We recommend contacting Target’s Customer Service to report the delivery issue, as they can assist you further. Your feedback will also be shared with the appropriate teams to help prevent this from happening again. Kind regards, Ninja Kitchen

Hi there, Thank you for taking the time to share your experience with the Creami. It’s disappointing to hear that the lid broke within a year and that the blade issue continued even after replacements. Your feedback is extremely valuable, and we truly appreciate you letting us know about these challenges. We’ll make sure your comments are provided to the relevant teams for review. Kind Regards, Ninja Kitchen CA.