Sharper Image Powerboost Deep Tissue Body Massager

A: Hello - Thank you for asking. This has a rechargeable battery. If you have any additional questions or concerns, please connect with our team directly at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.

A: We have an older model, I'm assuming it's very similar to this one-There is a cord that you plug into an outlet to charge up the battery that's inside the massager. Once its fully charged, then you can unplug it and use until battery needs recharging again. Just like a cell phone. 😊

A: Hi, thanks for reaching out about Sharper Image Powerboost Deep Tissue Body Massager This features a rechargeable battery with up to 3 hours of runtime. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hello - Thank you for asking. The Sharper Image Powerboost Deep Tissue Body Massager uses a USB-C charging cord. If you have any additional questions or concerns, please connect with our team directly at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.

A: Hi, thanks for reaching out about Sharper Image Powerboost Deep Tissue Body Massager This uses a USB-C type charger cable. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, thanks for reaching out about Sharper Image Powerboost Deep Tissue Body Massager. It is frustrating when a brand-new device doesn't work right out of the box, but with the Sharper Image Powerboost, this is often due to a "safety lock" or a specific power-on sequence rather than a broken unit. Before returning it, try these four specific steps that resolve this issue for most first-time users: 1. The "Long Press" Requirement Most Sharper Image massage guns will not turn on with a quick tap. The Fix: Press and hold the power button for a full 3 to 5 seconds. Why: This is a safety feature to prevent the massager from accidentally turning on inside a gym bag or suitcase. 2. Check for a Secondary Master Switch Depending on your specific Powerboost model (like the 1.0 or the Pro), there might be a physical ON/OFF toggle switch on the very bottom of the handle near the charging port. The Fix: If there is a sliding switch, make sure it is flipped to "ON" first, and then press the power button on the back of the device. 3. The "Charger Lock" Safety The Powerboost is designed with a safety kill-switch that prevents it from turning on while it is plugged into a wall. The Fix: Ensure the charging cable is completely unplugged from the device. It will not power up if it thinks it is still connected to the grid. 4. Performing a "Hard Reset" If you charged it for 4.5 hours but the lights aren't responding, the internal software might be "frozen" in charging mode. The Fix: Hold the power button down for 15–20 seconds. If your model has a digital screen, it may flicker or reset. After doing this, wait a minute and try the standard 3-second hold to turn it on. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.