Shark Rotator Pet Upright Vacuum with PowerFins HairPro and Odor Neutralizer Technology ZU102 12" Cleaning Path Black
$239.99 reg $299.99
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$11.95
reg $14.95 Sale
$51.95 - $64.99
reg $76.99 - $83.99 Sale
4.9 out of 5 stars with 14 ratings
$169.99
reg $249.99 Sale
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4.4 out of 5 stars with 249 reviews
50% would recommend
2 recommendations
3 out of 5 stars
20 February, 2026
originally posted on sharkninja.com
(no review title)
I feel that it doesn't have as much suction as my last one. I still like the shark brand
1 reply from Sharkninja team - 4 days ago
Hi there, Thank you for sharing your thoughts with us. Noticing less suction compared to your previous model can be disappointing, and it means a lot that you still enjoy the Shark brand despite that experience. Your feedback is truly appreciated and helps highlight where performance expectations may differ from unit to unit. If you feel the vacuum isn’t performing the way it should, please reach out to us at https://support.sharkninja.com/contact-us , so our team can review the unit in more detail. Kind Regards, Shark Clean.
5 out of 5 stars
13 February, 2026
originally posted on sharkninja.com
Love it
I love it sooooo much!!! I will only ever buy shark products. Such a great company
3 out of 5 stars
12 February, 2026
originally posted on sharkninja.com
Not as good, go back to previous design.
This model is not as good as the Rotator Professional I had purchased several years ago, the controls were all on the top of the handle and made it much easier to switch from carpet to hard floor and also had a low pile/high pile rug selection. I did not have to control air flow by opening or closing the flow of air using a slide to adjust. It had a headlight so I didn't have to turn on all the lights in a room and the cord was longer so I didn't have to plug and unplug cord near as often. Overall it was much easier to use.
1 reply from SharkNinja team - 11 days ago
Hello, Thank you for taking the time to leave a review. We're disappointed to hear that the Shark Rotator hasn’t lived up to the experience you had with your previous Rotator Professional. We understand how important convenience and ease of use are, and it is clear that the features on your older model made cleaning much more efficient for you. We strive to learn from our customers to create products that cater to your preferences. We’ll definitely share this with our product development team for review. Kind Regards, Shark Clean
5 out of 5 stars
31 January, 2026
originally posted on sharkninja.com
My Shark Rotator is an awesome vacuum cleaner!
Much better than my Dyson Animal. The Dyson brush bar would stop spinning after two minutes. Although it is true that it did not lose suction, it would clog - ALOT. Trying to unclog a Dyson is like doing surgery. I finally purchased the Shark Rotator with "Powerfins". The bush bar never stops turning and when the vacuum does clog, it is much easier to unclog than the Dyson. Also, nothing gets caught up in the brush bar. I have never removed the Shark's brush bar to detangle hair or anything else. With the Dyson, I was always having to remove the brush bar to clean and detangle it. The Shark has a much better design in my opinion and is also better engineered. Good going Shark!
5 out of 5 stars
Thumbs up graphic, would recommend
29 January, 2026Verified purchase
Fantastic
Love the two settings one for hardwood and one for carpet. The wand is great with the pet hair attachment.
5 out of 5 stars
27 January, 2026
originally posted on sharkninja.com
Great Vacuum
This vacuum picks up more dog hair than any of our other vacuum cleaners!!!
4 out of 5 stars
22 January, 2026
originally posted on sharkninja.com
HairPro means no more cutting hair off the brush
I’ve had this vac for 3 years now and every time I use it I am reminded how wonderful the HairPro is. I haven’t had to clean the brush since I bought the machine. I had to cut the hair off my old vac after every use. I have very, long thinning hair. So why not 5*? I’m not thrilled with the handle release. And I bought several attachments to do special jobs. If this machine fails, I would look for a used one as a replacement,
2 out of 5 stars
12 January, 2026
originally posted on sharkninja.com
low suction
Purchased this in July 2024 with protection plan. good about a year . Low suction now and I've tried everything. my home is not a hard place to vacuum but this product is useless. I have tried to replace filters and get help with my Allstate protection plan, good till 2028 but no avail. Not a satisfied customer. Never buy one again.
1 reply from SharkNinja team - 1 month ago
Hi there, Thank you for taking the time to let us know of your experience. This isn’t our usual standard and we acknowledge how frustrating this must be. We sincerely apologize for the lack of suction in your vacuum. Something doesn't sound quite right and we would like to look into this with you. To resolve this promptly, we recommend reaching out to our team through our support page here: https://support.sharkninja.com/contact-us. Alternatively, you can refer to our self help guide here for assistance with the suction in your Rotator: https://support.sharkninja.com/article/ZU100-Series-Shark-Rotator-Pet-Upright-Vacuum-Troubleshooting-Guide. We’re committed to improving your experience. Thank you for giving us the opportunity to make things right. Sincerely, Shark Clean US
1 out of 5 stars
8 January, 2026
originally posted on sharkninja.com
Horrible
If there was a 0 star I would rate that. My husband bought me this for Christmas so I’ve used it for 3 weeks. It won’t even suck up a piece of cat food. I’ve never liked shark products compared to bissell but this was seriously disappointing if he can find the receipt I’ll be taking it back if not lesson learned. Will never buy another shark product again. Horrible is an understatement!!!
1 reply from SharkNinja team - 1 month ago
Hi Justines, Thank you for taking the time to share your feedback. We’re sorry to hear about the issue you’ve experienced with your Rotator vacuum, especially that it isn’t picking up debris as expected. We recommend trying our troubleshooting guide here: https://support.sharkninja.com/article/ZU100-Series-Shark-Rotator-Pet-Upright-Vacuum-Troubleshooting-Guide. If the steps don’t resolve the problem, the guide will direct you to our Customer Service team for further assistance. Kind regards, Shark Home US
2 out of 5 stars
Thumbs down graphic, would not recommend
6 January, 2026
Works great until it doesn't
It worked great for about a year then the brush stopped spinning. Its designed so you have to have special tools to fix it. I got the tools and the problem is more involved than just the roller brush. Its sitting in my trash now. This is the second Shark vacuum I've purchased since 2020, no more for me
1 reply from SharkNinja Product Expert team - 2 months ago
Hello there. We’re very sorry to hear about the issues with your vacuum and the frustration of needing special tools for repair. That’s not the experience we want for our customers. If you’d like, we can assist with troubleshooting or explore warranty options to make this right. Please reach out to our support team so we can help. You can contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Clean.
5 out of 5 stars
29 December, 2025
originally posted on sharkninja.com
Awesome products
Bought this vacuum for my wife and I love it as much as she does. It's worth every penny and does an amazing job on pet hair. I'm a GSd owner and if you know the breed you know they are hairy. It is amazing for the hair control. Thank you shark love your products
5 out of 5 stars
20 December, 2025
Fill that bin up!
We love how much this cleans the carpet. We had a handheld battery vacuum and wanted a stronger one, it was between this vacuum and the Dyson animal ball 3. Reading all the reviews for both we settled on this vacuum. Dyson was reviewed as bulky and hard to control with limited attachments. The shark has impressed both my wife and I with how easy it is to maneuver, attach and detach the hose and empty the dust bin. We filled that bin up quick and were happy with our purchase on how clean our carpets are now. Not too noisy, long cord, long retractable hose, user friendly.
1 out of 5 stars
17 December, 2025
originally posted on sharkninja.com
Do not buy!
I purchased this vacuum back in March, and I had to have it replaced within 3 months because the roller wasn't working. It was working okay for a few months, and now the roller has stopped working again. It cannot keep up with big dogs I guess. We have a newfoundland that doesn't even keep a full coat. I expect so much more from Shark! My previous vacuum lasted 10+ years from them. I guess I need to find another brand :( :(
1 reply from SharkNinja team - 2 months ago
Hi there, Thank you for sharing your experience. We’re so sorry to hear about the repeated roller issues. We understand how frustrating this must be, especially since you’ve had great experiences with Shark products in the past. This is not the level of durability we aim to deliver, and we truly appreciate you sharing these details with us. Please contact our team at https://support.sharkninja.com/contact-us so we can review your case and explore options to assist you further. Kind Regards, Shark Clean US.
2 out of 5 stars
3 December, 2025
originally posted on sharkninja.com
Not worth the money. Quit working
Quit working around the two year mark. No clogs, kept clean. Just stopped. I expected more from shark.
1 reply from SharkNinja team - 3 months ago
Hi NSAF, Thank you for taking the time to leave a review. We’re sorry to hear that your unit hasn’t been working as it should. Please give us a call at 1-855-427-5127 so we can assist you further. Hours of Operation: Monday–Friday: 9 AM – 9 PM EST Saturday: 9 AM – 6 PM EST Kind regards, Shark Home US
2 out of 5 stars
30 October, 2025
originally posted on sharkninja.com
Look for a better vacuum
I bought this Shark a few weeks ago, and am VERY disappointed in its performance, it does not pick up or clean the rugs in my house very well.My old Shark worked MUCH better. I wish I never bought this Shark.
1 reply from SharkNinja team - 4 months ago
Hello there, Thank you for taking the time to leave a review. We're truly sorry to hear that your new Shark vacuum hasn’t met your expectations. We completely understand how frustrating it can be when a product doesn’t perform as well as a previous model. Your feedback is important to us, and we’d love the opportunity to learn more about what’s happening and see how we can help. If you're open to it, please reach out to our Customer Service team at 1-855-427-5127. Our hours of operation: Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday, from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean
5 out of 5 stars
14 October, 2025
originally posted on sharkninja.com
Great vacumm
This is my second time owning a Shark vacuum, and overall, I've been very impressed with its performance, versatility, and value for the price. It has strong suction power, the HEPA filter system is excellent, and the ODOR neutralizer smells amazing. The only downside is that it doesn't detach, making it hard to get under the bed or chairs. Overall, this is a solid choice for anyone looking for powerful cleaning performance.
2 out of 5 stars
13 October, 2025
originally posted on sharkninja.com
Not a very good vacumm cleaner
We purchased this vacuum cleaner on 10/09 2025 I have used it just a couple of times, and do not like it at all, our old shark performance lift away has way more suction than this one is a lot quieter and we would not have bought this one if the bottom part wouldn't just drop when you go to pack it around personally I would return this one in a heartbeat for a replacement, I do not like this one at all, if you are just vacuuming carpet it is ok, the lift away is a way better vacuum cleaner we have had it for a while now and it still works well other than the bottom dropping when packing it around
1 reply from SharkNinja team - 4 months ago
Hi Ralph, Thank you for sharing your experience with the Rotator Pet Upright Vacuum. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Thank you again for being a Shark customer and for your honest review. Warm regards, Shark Clean US
4 out of 5 stars
12 October, 2025
originally posted on sharkninja.com
Features mirror old SHARK I loved
Works great as far as I can tell, but haven't used it enough to be totally sure of a rating any better than a 4 right now
5 out of 5 stars
12 October, 2025
originally posted on sharkninja.com
Every Pet Owner Needs One Of These!
Amazing vacuum. I can not believe the difference on how well the roller paddle works versus a roller brush! This vacuum does an outstanding job at picking up dog hair! My boy sheds twice a year and it is always a battle to vacuum it up. This vacuum just sucks it up with no problems. I also love the fact no brush to cut strings or my long curly hair out of. The odor cartridge is a big plus too.The only negative I can say is the cord does not stay in the clip on the handle so you have to hold it in place . I would hate to run over it.
5 out of 5 stars
2 September, 2025
originally posted on sharkninja.com
(no review title)
We are very happy with our new shark. This is our second one and we also purchased one for our church.