CeraVe Healing Ointment - 1.89oz: Moisturizing, Paraben-Free, Sensitive Skin, Balm
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Guests are saying
The Cerave Healing Ointment is a versatile and effective solution for dry, cracked skin, providing deep hydration without a greasy feel. Guests appreciate its soothing properties for various skin issues, including eczema and chafing. Many have found it beneficial for tattoos, minor cuts, and even as a protective barrier for sensitive skin. Despite some concerns about a recent formula change, the overall consensus highlights its effectiveness and essential role in skincare routines, especially during colder months.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.7 out of 5 stars with 1390 reviews
effectiveness: 4.5 out of 5
quality: 4.5 out of 5
value: 4 out of 5
100% would recommend
3 recommendations
5 out of 5 stars
27 April, 2026
originally posted on cerave.com
New Formula Is a Genuine Upgrade
I'm actually really liking the reformulation of this product!! I can notice the difference the added glycerin makes in hydration, and the thicker consistency stays on my lips and cuticles much better instead of melting away. It feels like a proper healing ointment now, which is exactly what I was hoping for.
1 out of 5 stars
19 April, 2026
originally posted on cerave.com
No longer any good
I loved the original product! I used it every night before bed. I hate the new formula, its sticky, drys my skin out etc. Why fix what wasn't broke? Many people that used this regularly are hunting for a new product! You destroyed a great product, shame on you!
1 reply from Consumer Care Center team - 16 days ago
Hello! We're sorry to hear about your experience with our Healing Ointment. We would like to speak to you directly, if you can please give us a call at 888-768-2915 with case number 46178011. Our hours of operation are Monday through Friday 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
1 out of 5 stars
16 April, 2026
originally posted on cerave.com
Healing
[This review was collected as part of a promotion.] I’ve been using this product for years, but I recently got a new one that’s so thick it feels disgusting. This was my favorite product, and I’m so disappointed.
1 reply from Consumer Care Center team - 16 days ago
Hello! Thank you for sharing your feedback on our Healing Ointment. We’re so sorry to hear about your disappointment, especially after this product had been a favorite for years. We understand how frustrating it can be when something you know and love no longer feels the same, and we truly appreciate you taking the time to let us know. Your comments have been passed along to our team, and we hope you continue exploring more at CeraVe to find the right fit for your skincare needs!
1 out of 5 stars
12 April, 2026
originally posted on cerave.com
Formula Change, New but definitely not improved.
I used to really love this product. It worked amazing for my eczema and honestly felt better than Vaseline or Aquaphor. I swore this was my holy grail. I would buy a bottle every 2 months because of my severe eczema and relied on it constantly. But with the new formula, I don’t feel the same at all. It feels waxy and just not great. I used it right after a shower on clean, slightly damp skin, and immediately noticed the difference with the new bottle I bought. I’m really disappointed in this change. It doesn’t seem like what people wanted, and it’s honestly causing the opposite reaction of what it’s supposed to do. Now I’m going to have to find an alternative, and unfortunately they’ve lost a loyal customer.
1 reply from Consumer Care Center team - 23 days ago
Hello! Thank you for sharing your feedback on our Healing Ointment. We're so sorry to hear about your disappointment with the formula change, especially after this product had been such an important part of your skincare routine. We understand how frustrating and upsetting it can be when a longtime favorite no longer feels the same, and we truly appreciate you taking the time to share your experience with us. Your comments have been passed along to our team. We hope you will explore our other product selections to find a new favorite at CeraVe!
5 out of 5 stars
11 April, 2026
originally posted on influenster.com

Works great
This stuff really does the trick. It’s thick but not too thick where it feels heavy and oily. It helps heal dry and irritated skin without any issues. Last All day
5 out of 5 stars
9 April, 2026
originally posted on influenster.com

moisturizing
love the thickness and moisture locking of this product. it’s nice for dry and cracked lips as well as for cuticles! it has helped cure dry and red cuticles
1 out of 5 stars
5 April, 2026
originally posted on cerave.com
Huge disappointment with the change in formula
I have used the healing ointment for years and absolutely loved the old formula. I just bought a new tub of the new and improved version and I cannot use it anymore. It is so sticky and doesn’t dissolve in the skin as easily as the original. I had to return the tub and will have to find a substitute. I use your facial cleansers and other products, but this one no longer works for me.
1 reply from Consumer Care Center team - 9 days ago
Hello! Thank you for being such a loyal user of CeraVe over the years. We are truly sorry to hear that the updated formula of our Healing Ointment did not meet the high standards you’ve come to expect from us. At CeraVe, we constantly strive to enhance our products based on the latest dermatological research, but we understand that texture is a very personal preference. Your feedback about the stickiness is incredibly valuable, and we will certainly share it with our product development team.
5 out of 5 stars
4 April, 2026
originally posted on influenster.com

Better than Aquaphor
Honestly this is a pretty good healing ointment, it feels great on my lips it's basically a better version of the aquaphor petroleum jelly rub. It lasts really long on your lips feeling slick.
1 out of 5 stars
3 April, 2026
originally posted on cerave.com
really sad about formula change :(
used to love this product but the new one gives me allergies. i am really devastated because this was the only product i could use to moisturize my lips. :(
1 reply from Consumer Care Center team - 10 days ago
Hello! We are sorry to hear about the experience you had with Healing Ointment. We would like to speak with you directly about it. Please give us a call @888-768-2915, Monday through Friday, 9AM to 5:30PM EST, for assistance and provide the case #46297212. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
5 out of 5 stars
3 April, 2026
originally posted on influenster.com

A winter essential ❄️
This ointment has been a lifesaver for me during the winter. My lips were extremely dry cracked, and even had small wounds that made them very uncomfortable. Since I started using this product, I’ve noticed a huge improvement. It deeply hydrates, protects my skin, and helps heal damaged areas much faster. The texture is rich but not too heavy, and a little goes a long way. I now use it daily, especially at night, and wake up with much softer and healthier lips.
5 out of 5 stars
2 April, 2026
originally posted on influenster.com

A thick, long-lasting ointment that locks in moist
A soothing and protective ointment that deeply hydrates dry cracked skin without greasy. The packaging usually comes in a jar with a screw on lid.
5 out of 5 stars
1 April, 2026
originally posted on influenster.com

I love!
A life-saver for dry and cracked skin! I’ve been using the CeraVe Healing Ointment and it’s the only thing that really helps my super dry, rough, and cracked areas, especially in the winter. It has a thick, balmy texture that stays put and creates a barrier to lock in all that hydration. A little bit goes a long way. It doesn’t feel greasy like pure petroleum jelly, and it’s fragrance-free, which is great for my sensitive skin. I put it on my hands, elbows, and even my lips before bed, and I wake up with noticeably softer, smoother skin. Highly recommend for any type of severe dryness!
1 out of 5 stars
28 March, 2026
originally posted on cerave.com
Bad improvement
I have used this product for years to help with chafing around my panty line. Loved it! However, the “new & improved” formula is not good at all. Felt very stiff & waxy & felt like I needed to use twice as much to feel the relief. Sad as I REALLY liked this product for years.thinking I may need to switch to Aquaphor. Wish you did not need to feel a need to improve it—you just list a customer.
1 reply from Consumer Care Center team - 1 month ago
Hi there! Thank you for being a loyal CeraVe user for so many years! We’re saddened to hear the Healing Ointment isn't providing the same relief as before. Our goal in any formula refinement is to enhance the user experience while staying true to our core mission of supporting the skin’s natural barrier with dermatologist-developed ingredients. The current formula continues to feature 45% petrolatum alongside our signature three essential ceramides and hyaluronic acid to provide a protective, lanolin-free shield for the skin. A helpful tip to maximize the soothing benefits is to apply the ointment to clean, slightly damp skin, which allows the petrolatum to more effectively seal in moisture for a soft and protected feel. We value your loyalty to the brand and take your feedback regarding these changes to heart as we continue to provide essential care for all skin types.
5 out of 5 stars
17 March, 2026
originally posted on influenster.com

Best ointment
This is the ointment i chose to put on my skin the first time i did my tattoo, it did wonders, keeps my tattoo moisturize and soft, i didn’t even had peeled skin. Love this also for my hands when i get eczema it will help heal faster. Doesn’t smell like anything to me and it kind of oily but i don’t mind
5 out of 5 stars
12 March, 2026
originally posted on influenster.com

Formulated for hydration
This healing ointment has the texture of Vaseline. But this ointment is specifically designed for cracked and chafed skin. This pairs perfectly with someone who has eczema. It is odorless but leaves your skin hydrated.
1 out of 5 stars
2 March, 2026
originally posted on cerave.com
"New but not improved"
I cannot believe you changed the ingredients. "New and improved" is anything but that. This is the only product other than Vaseline that worked for my skin. Guess I will be saving a ton by no longer purchasing your products.
1 reply from Consumer Care Center team - 2 months ago
Hello Lillith84! We understand how disappointing it can be when a long-time favorite undergoes a change, and we appreciate you sharing your thoughts on the updated Healing Ointment. Our goal in any formula refinement is to enhance the user experience while staying true to our core mission of supporting the skin’s natural barrier with dermatologist-developed ingredients. The current formula continues to feature 45% petrolatum alongside our signature three essential ceramides and hyaluronic acid to provide a protective, lanolin-free shield for the skin. A helpful tip to maximize the soothing benefits is to apply the ointment to clean, slightly damp skin, which allows the petrolatum to more effectively seal in moisture for a soft and protected feel. We value your loyalty to the brand and take your feedback regarding these changes to heart as we continue to provide essential care for all skin types.
5 out of 5 stars
25 February, 2026
originally posted on cerave.com
A Barista's Best Friend
My hands become extremely dry and cracked from the hot products I'm working with throughout the day, and have become true working hands. I've been trying to find a product to alleviate this for years and have tried everything under the sun. After a week or so of using this at night, my hands are no longer cracking. They look visibly younger, smoother, and more plump. I've tried vaseline in the past, and it doesn't compare. Thank you, CeraVe!
5 out of 5 stars
23 February, 2026
originally posted on cerave.com
Reliable Relief
Im long time sufferer of ecxema and severely dry skin especially in the winter..my skin feels like it shrinks too small for my body..Your products are the only reliable relief ive ever known.. deeply moisturizing and soothing especially on the those itchy patches..Also I recently tried cereve cleansing balm just because and it worked beautifully at a gentle price point too.. i had tried all the high end brands such as elemis and clarins but those left residue ..Cereve took everything off including stubborn mascara—!!! Thank goodness there are proper products that not only do the job but are reasonably priced..
5 out of 5 stars
23 February, 2026
originally posted on influenster.com

My Winter Skin Savior for a Busy Toddler
As a parent of a 14-month-old, his skin is likely transitioning to “baby soft” to “toddler tough” as he explores more, and this weather can be brutal for that delicate barrier. I started using CeraVe Healing Ointment and it has been a complete game-changer for his skin texture. It’s the only thing that has consistently kept my son’s skin soft and protected.
1 out of 5 stars
20 February, 2026
originally posted on cerave.com
New formula causing skin irritation and stinging
The new formulation as of Feb 2026 is very different from the previous version. I opened the tub I bought, put a layer of ointment on my hands which only were mildly dry and not especially irritated, and my skin started stinging and turning red almost immediately. I washed it off, but it took a few hours for my skin to calm down. It might be because or the addition of benzoic acid to this product - I did a little digging and learned it can cause irritation for some people if their skin barrier is damaged. Bad news for a product that is supposed to be formulated to soothe damaged skin.
1 reply from Consumer Care Center team - 2 months ago
Hello KMinneapolis! We are very sorry to hear about your experience with our Healing Ointment. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #45379699. We look forward to speaking with you!