tonies Ms. Rachel Toniebox 2 Starter Set - Cloud Pink
$139.99
In Stock
WARNING: choking hazard - small parts. Not for children under 3 yrs.
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3.2 out of 5 stars with 113 reviews
broad age appeal: 3.88 out of 5
educational value: 3.84 out of 5
length of play: 3.5 out of 5
quality: 2.87 out of 5
value: 2.81 out of 5
39% would recommend
53 recommendations
2 out of 5 stars
Thumbs down graphic, would not recommend
18 February, 2026Verified purchase
So much potential
My daughter loves this but unfortunately, the ears don’t function after a couple of months! So disappointing and upsetting
3 out of 5 stars
12 February, 2026
Does not have charge port
Ours seems to be working just fine. I didnt see anything in the instructions about if you hit the sides of the tonie you can go back or forwards on which song or story your on. Most frustrating is this does not come with the port to plug the charger in. I think enough money is spent to where this very necessary item to use the tonie, doesn't come with it, and then its so specific about watts and the type of charger, it makes you worried about causing fire if you dont have the right one. Just supply it!
1 out of 5 stars
Thumbs down graphic, would not recommend
10 February, 2026Verified purchase
Don't recommend!
DON’T RECOMMEND!! Something seems to be wrong with this product. Purchased one at Christmas and it suddenly stopped working after 2 days-wouldn’t charge or turn on. I replaced it and the replacement stopped working after 2 weeks or so. Very bummed.
1 out of 5 stars
Thumbs down graphic, would not recommend
1 February, 2026Verified purchase
Do not buy, will not work
Do not buy a tonie box 2, the majority of units are broken and the companies customer service is just a poorly functioning ai that provides no resolution. Our broken device has caused endless grief and frustration for our toddler. This compact is absolutely appalling.
1 out of 5 stars
Thumbs down graphic, would not recommend
26 January, 2026Verified purchase
Terrible quality
I bought this Toniebox 2 for my daughter for Christmas. However, it has malfunctioned twice within one month. The first time, it would not power on and now, the light is stuck on and no Tonies work. I am currently waiting for the battery to run out so the light turns off. My daughter loved the Toniebox, and the concept is great but after these repeated issues, I am very disappointed and frustrated. This appears to be a defective unit, and a replacement should be provided, or a full refund, as this version seems to have multiple reported issues. I would not recommend buying this product.
1 reply from tonies® US team - 21 days ago
Hi Susana, Uh oh, sounds like your Toniebox 2 is being a little stubborn about turning off! Don’t worry, we’ll help fix that. Our support team can take a look and get you back to tonies time fast: support.tonies.com/hc/en-us/requests/new.
1 out of 5 stars
Thumbs down graphic, would not recommend
26 January, 2026Verified purchase
not the best for the $
On the 2nd day it started screeching while the tonies were playing. The whole thing sounds like a scratched up DVD. Its horrible this thing isnt cheap for that to be constantly happening. I’ve had it for over a month now and it’s still doing it
1 reply from tonies® US team - 21 days ago
Hi There, Thanks for letting us know about the sound issue with your Toniebox 2. We’re happy to check what’s going on and make sure it’s working like new again. Just reach out to our team here: support.tonies.com/hc/en-us/requests/new.
1 out of 5 stars
25 January, 2026Verified purchase
(no review title)
Do not buy this!!! I bought it in October and it stopped working and skips. I pray they will let me return it without packaging
1 reply from tonies® US team - 21 days ago
Hi Jay, We're really sorry your Toniebox 2 isn’t working as expected. We know how important story time is, and we’d love to help get things working again. You can reach our team here so we can take a closer look: support.tonies.com/hc/en-us/requests/new.
1 out of 5 stars
Thumbs down graphic, would not recommend
20 January, 2026Verified purchase
(no review title)
Second Tonie Box 2 that won't work! Back to target for another refund and hopefully buy a 3rd one that will work! For $140 this is junk.
1 out of 5 stars
20 January, 2026Verified purchase
(no review title)
Stopped working after a month. Read other reviews. Buy the first Tonie.
1 out of 5 stars
Thumbs down graphic, would not recommend
18 January, 2026
(no review title)
We have now gone through two Ms. Commie tonieboxes and like the other recent reviews, they both stopped working within a week or two. The box will eventually stop charging - we tried different cords, outlets, and everything in between. So the problem is with the product. Our older daughter has an older/classic TonieBox that we will be switching to for our youngest.
1 out of 5 stars
18 January, 2026Verified purchase
(no review title)
I am on my way to the store to return it. We have had it for maybe two weeks and it stopped working. No troubleshooting has helped. No idea.
1 out of 5 stars
Thumbs down graphic, would not recommend
17 January, 2026Verified purchase
DO NOT BUY
This this is absolutely terrible! Freezes all the time and I’m always resetting it. And the WiFi connectivity was another nightmare. It took FOREVER to connect. Don’t waste your time with this thing.
1 out of 5 stars
Thumbs down graphic, would not recommend
15 January, 2026Verified purchase
DO NOT BUY.
DO NOT BUY. Doesn’t work and tonie customer support doesn’t respond to you. Signed a frustrated mom to a frustrated toddler.
2 out of 5 stars
Thumbs down graphic, would not recommend
11 January, 2026Verified purchase
Dissapointed in quality
If it's functioning it works great. We are on our 3rd one since the first one had to be returned since it randomly stopped working at around 2 months of using it. Then we got a replacement and that lasted 2 weeks when it stopped working. We are on our third but we are very doubtful it will last at this point. We are considering getting the Toniebox 1.
1 reply from tonies® US team - 1 month ago
Hi Yesenia! We are so incredibly sorry for the frustration you’ve experienced with your Ms. Rachel Toniebox 2. Having to go through three boxes in such a short time is definitely not the experience we want for your family, and we completely understand why you’d feel doubtful at this point! While we aim for every Toniebox to provide years of storytelling magic, we hear your concerns loud and clear regarding the quality of the newer units. Your feedback as a parent is vital, and we will be sharing your experience directly with our product and quality control teams to ensure we are meeting the high standards our customers expect. Since you are considering a different model or need further assistance with your current set, please reach out to our Customer Happiness team at https://support.tonies.com/hc/en-us/requests/new. We want to make sure we help you find a permanent solution so your little one can enjoy their stories without any more interruptions.
1 out of 5 stars
Thumbs down graphic, would not recommend
10 January, 2026Verified purchase
WORST MISTAKE - DO NOT BUY
If i had 0 starts that is what this will get. Multiple resets a day then it wont work unless is charging. A waste of time and money
1 reply from tonies® US team - 1 month ago
Hi Viri, we are so incredibly sorry to hear that your Cloud Pink Toniebox 2 has to be restarted constantly. Please reach out to our team at https://support.tonies.com/hc/en-us/requests/new so we can further assist here on your issue.
1 out of 5 stars
10 January, 2026
(no review title)
We upgraded our daughter’s box to the new one, this is our second and just like the first one it stopped working out of nowhere. So sad honestly, these products are not cheap and this seems to be an ongoing issue for what I see on other people’s reviews. Stick to the first one, works better!
1 reply from tonies® US team - 1 month ago
Hi Abigail! Hi Mia, we are so incredibly sorry to hear that your Cloud Pink Toniebox 2 stopped working. We know how disappointing it is when a gift your child loves suddenly goes silent! We want to make this right immediately. Please reach out to our team at https://support.tonies.com/hc/en-us/requests/new so we can further assist on your issue.
3 out of 5 stars
9 January, 2026Verified purchase
(no review title)
Just purchased this box for my little less than 1 month ago and she loves it, however it has stopped charging which is pretty disappointing since it's not cheap.
1 reply from tonies® US team - 12 days ago
Hi Kim, We are sorry to hear that your Toniebox 2 is giving you some troubles. Our technical team would love to be able to assist with your Toniebox 2. We recommend following the link to submit a helpdesk ticket: https://support.tonies.com/hc/en-us/requests/new
3 out of 5 stars
Thumbs up graphic, would recommend
9 January, 2026Verified purchase
(no review title)
My toddler absolutely loves her tonie box, it was the best Xmas gift for her. However I’m not raring it 5 stars because I’m currently waiting for the exchanged tonie box since we had to send ours back. The only difference is that our tonie box did turn on and off and charged perfectly it just had speaker issues. Imagine you’re relaxing with your toddler listening to some stories before bed just to hear a demonic voice coming through, the sound would become so low and distorted it was genuinely scary, after waiting a couple days all of her 4 tonies have sounded distorted. Hopefully this new one I get has a good speaker but now I hope it doesn’t have charging issues either.
1 reply from tonies® US team - 12 days ago
Hi Joe, We are sorry to hear that your Toniebox is giving you some troubles. Our technical team would love to be able to assist with your Toniebox. We recommend following the link to submit a helpdesk ticket: https://support.tonies.com/hc/en-us/requests/new
1 out of 5 stars
Thumbs down graphic, would not recommend
8 January, 2026Verified purchase
(no review title)
Disappointing. Stopped working after 6 days. If you decide to buy after reading all these reviews at least keep the box!!!! It looks like almost 100% of the product is faulty
1 reply from tonies® US team - 1 month ago
Hi Shiv! We are incredibly sorry to hear that your Ms. Rachel Toniebox 2 stopped working after only six days. We completely understand your frustration and truly apologize for the disappointment this caused your family. We want to make sure we get you back to the songs and stories as quickly as possible. Please reach out to our Customer Happiness team directly at https://support.tonies.com/hc/en-us/requests/new so we can look into your case and help with a resolution.
1 out of 5 stars
Thumbs down graphic, would not recommend
7 January, 2026Verified purchase
Not worth the upgrade and extra $$$
Not worth the upgrade and extra $. The Toni box 1 is amazing and you are able to use it on the go and it has a charging station. Toni box 2 comes with the shortest usb-c cord..which can’t even be used with a small child that likes to have it in their lap. You must be on WiFi to use it…extremely frustrating. I regret buying this one but I only got it for the color.
1 reply from tonies® US team - 1 month ago
Hi Jay! We are sorry to hear that the Toniebox 2 hasn't been the upgrade you were hoping for. We understand how frustrating it is when new features, like the switch to USB-C, feel less convenient than the original setup you already know and love! We truly appreciate your honest feedback regarding the cable length and the Wi-Fi requirement. While the Toniebox 2 was designed with new connectivity in mind, we hear you loud and clear that the shorter cord makes it difficult for little ones to play comfortably in their laps. Regarding the Wi-Fi, please keep in mind that once a Tonie has been placed on the box and the light turns solid green, the content is downloaded and can be played anywhere without a connection!