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Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones
$249.99 reg $399.99
Sale save $150.00 (38% off)
ColorBlack
In Stock
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About this item
Highlights
- Industry Leading noise cancellation-two processors control 8 microphones for unprecedented noise cancellation. With Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
- Magnificent Sound, engineered to perfection with the new Integrated Processor V1
- Crystal clear hands-free calling with 4 beamforming microphones, precise voice pickup, and advanced audio signal processing.
- Up to 30-hour battery life with quick charging (3 min charge for 3 hours of playback)
- Ultra-comfortable, lightweight design with soft fit leather
- Multipoint connection allows you to quickly switch between devices
- Carry your headphones effortlessly in the redesigned case.
- Intuitive touch control settings to pause play skip tracks, control volume, activate your voice assistant, and answer phone calls.
- For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound
- With instant pause/instant play music automatically pauses when headphones are taken off and starts again when they are put back on.
Description
The WH-1000XM5 headphones rewrite the rules for distraction-free listening. Two processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hires audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Weight: 2 Pounds
Water Resistance: No Water Resistance Rating
Ear Cushion Material: Leather
Estimated Charge Time: 3.5 Hours
Electronics Features: Volume Control, Built-In Microphone, Adjustable Headband, Automatic Shut-Off
Connection Type: USB
Package Quantity: 1
Compatible With: Apple iOS, Alexa, Android, Google Assistant
Model name: WH1000XM5/B
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 30 Hours
Wireless Type: Wireless
Battery: 1 Non-Universal Lithium Ion
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
Street Date: May 20, 2022
TCIN: 86314264
UPC: 027242923232
Item Number (DPCI): 008-07-6495
Origin: Imported
If the item details aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 8.625 inches length x 2.844 inches width x 11 inches height
Estimated ship weight: 1.62 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
Return details
This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: Does the plastic hinge break after a few months?
submitted by Alec - 1 year ago
A: Is the Sony WH-1000XM5 a refurbished product?
submitted bykim - 9 months agoA: Mine broke after about 5 months, not sure how
submitted byAB - 8 months agoA: Mine broke after about 12 months of use. This is usually how long sony WH1000 headphones last. I'm on my 2nd pair.
submitted byBen - 1 year agoA: How long is warranty
submitted byBrenda - 3 months agoA: Hi Anonymous, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. Sony WH-1000XM5 Some users have reported that the hinge broke after a few months of use. Some factors that may have contributed to the breakage include folding the headphones, dropping them, or removing them with one hand. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST
submitted byRena - 1 year agoTarget expert support
Q: Why are y'all not answering people's questions directly?We want to know exactly what the Allstate insurance covers concerning these headphones: the hinge. Don't defer to "contact TGT", answer here.
submitted by Person BUYING from you - 8 months ago
A: Hi Person BUYING from you, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 8 months agoTarget staff support
Q: Is the Sony WH-1000XM5 a refurbished product?
submitted by kim - 9 months ago
A: Hi kim, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. No, it is a new item. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 9 months agoTarget staff support
Q: After reading about these headphones, the hinges seem to break a lot. I see there's an Allstate protection plan. Does that plan cover if the hinges break?
submitted by Rebecca - 1 year ago
A: Hi Rebecca, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMike - 1 year agoTarget expert support
Q: Hi is there any student discount for this
submitted by Cade - 1 year ago
A: Hi Cade, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 1 year agoTarget staff support
Q: Hi are will the Sony XM5 pair with an IPhone 15 plus?
submitted by KD James - 1 year ago
A: Hi KD James, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones should work perfectly with Android and IOS devices. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 1 year agoTarget staff support
Q: Price was 249.9 and sale ends at Thu. Now 329,9 and ends Thu. I returned other headphones to buy these but not willing to pay more than 249.9. Not a good marketing.
submitted by Mikko - 2 years ago
A: Hi Mikko, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMatt - 2 years agoTarget expert support
Q: Do they come with wire for a piano that is not capable of wireless connection?
submitted by Jan - 2 years ago
A: Hi Jan, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 headphones have a Stereo Mini Jack and connection cable (approx. 1.2m) is included. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am -11 pm CST.
submitted byRena - 2 years agoTarget expert support
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Guests are saying
The Sony WH-1000XM5 headphones offer an impressive combination of sound quality, noise cancellation, and comfort, making them ideal for music lovers and gamers alike. Guests appreciate the long battery life and quick charging capabilities, which enhance their listening experience. However, some concerns have been raised regarding build quality and durability, particularly with the hinges. Overall, these headphones are a strong choice for those seeking premium audio performance and advanced features.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.4 out of 5 stars with 1557 reviews
54% would recommend
72 recommendations
5 out of 5 stars
21 December, 2025
originally posted on sony.com
All-rounder
Excellent quality sounds, very light and built well.
5 out of 5 stars
21 December, 2025
originally posted on sony.com
Best headphones
Really comfy, great sound and the app really helps with personalisation
5 out of 5 stars
20 December, 2025
originally posted on sony.com
Top class
Superb sound quality and noise cancellation. Stylish. Well made.
1 out of 5 stars
Thumbs down graphic, would not recommend
18 December, 2025
do not buy
Headphones suck! Stopped working after barely a year, coincidentally when the warranty expired. Expensive pair that doesn’t even last and has cheap parts. Awful. And the Sony customer support is worse.
1 out of 5 stars
18 December, 2025Verified purchase
(no review title)
Mic doesn’t work well
1 out of 5 stars
17 December, 2025
originally posted on sony.com
DO NOT BUY
HINGE DEFECT. This products was taken care for extremely well for 11 months and broke 10 days before warranty ended. Sony still refused to fix. This is a known issue with the headphones and this company refuses to own up to their mistake and do the right thing.
1 reply from Sony North America Customer Support team - 7 days ago
Thank you for sharing your experience, Fernana. We are truly sorry to hear about the hinge failure on your WH-1000XM5 headphones. We sincerely apologize for the frustration you are experiencing with a premium product and for the disappointment regarding your warranty claim. We understand that you've been informed this issue is not covered under the standard warranty. Based on the details provided, we recognize that this type of damage is typically not considered a result of normal wear and tear and is therefore unfortunately outside the terms of our limited warranty. However, we want to help you find a path to getting your headphones back in working order. We have partnered with our parts and service supplier, Encompass, to offer specialized repair solutions. You can contact them directly to discuss the repair options available for your model: Phone: 1-866-835-1146 Email: service@encompass.com Hours: Monday - Friday: 8:00 am - 6:00 pm EST We appreciate you bringing this to our attention and regret that we were unable to resolve this for you directly under warranty. We hope this option helps provide a solution for you. Best regards, Gus, Sony North America Customer Support
1 out of 5 stars
17 December, 2025
originally posted on sony.com
Warranty does not cover Ripping Headband
Have two MX5's and one MX6. Love the sounds and product overall however, Sony's warranty does not cover the headband which ripped. There was no misuse at all.
1 reply from Sony North America Customer Support team - 8 days ago
Hi THtTH, Thanks for your feedback. It's great to hear you love the sound of the XM series. We're genuinely sorry to hear about the headband on your unit. We know how frustrating it is when you take great care of your gear and something like this happens. However, our warranty policy doesn't cover physical damage to the headband material. To help out, we’ve partnered with Encompass to provide low-cost repairs for our customers. Here is their contact info: Phone: 1-866-835-1146 Email: service@encompass.com Hours: Mon-Fri, 8:00 am - 6:00 pm EST We know that isn't the news you were hoping for, but we truly value your support. Thanks for considering Sony. Sincerely, Estefany
5 out of 5 stars
16 December, 2025
originally posted on sony.com
Love them
Bought a month ago, and are brilliant. Nice and light, noise cancelling is amazing (compared to my old pair that had a little) and love the sound balancing features
5 out of 5 stars
15 December, 2025
originally posted on sony.com
Top‑Tier Sound, No Regrets
The XM5s are honestly the best headphones I’ve used so far. I went from store to store trying to figure out which pair to buy, but a friend recommended these, and the moment I tried them, they went straight into my cart. The sound quality is unreal, especially the bass and noise cancelling. So cool.
5 out of 5 stars
13 December, 2025
originally posted on sony.com
Great sound
Very happy with my new Sony WH-1000XM5, amazing sound and good fit for any occasion definitely recommend
5 out of 5 stars
12 December, 2025
originally posted on sony.com
XM5 review
I bought this 3 days ago and don’t regret buying it the bass is amazing you can adjust the settings by using the Equaliser the headset is comfortable and also has touch control on the right side of the headphones.
2 out of 5 stars
12 December, 2025
originally posted on sony.com
Problem with glasses and pads
Experiencing problems between the pads and my glassess with not nice friction noice
5 out of 5 stars
9 December, 2025
originally posted on sony.com
Amazing headphones!
I've only had these a week and I'm amazed at house good they are. The noise cancelling is incredible and makes for such a good listening experience. I also really like the features such as removing your headphones puts the music on pause, and it automatically continues when you put them back on. Also one hand over your right ear will temporarily lower the volume of what's playing so you can hear what's going on around you. The ONLY downside I found is using them at the gym, and kind of activity that involves arms moving against headset can skip song etc, as controls are touch sensitive. I love them and sooooo glad I bought them!
2 out of 5 stars
9 December, 2025
originally posted on sony.com
Strong Features, Serious Structural Concerns
I purchased these headphones during the Black Friday sale and was initially impressed with their performance. Upon testing, I found them to be lightweight with a secure fit and exceptional active noise cancellation capabilities. The overall sound quality and design met my expectations. However, within one week of use, I noticed a hairline fracture developing on the ear cup. Upon investigation, I discovered this appears to be a widespread manufacturing defect, with numerous user reports documenting similar issues. Given the prevalence of this problem, I made the difficult decision to return the headphones rather than risk receiving another pair with the same defect. While the product offers good value for the price point, the structural integrity issue is a significant concern that warrants resolution before purchase. Potential buyers should be aware that the durability of this model remains questionable until the manufacturing defect is addressed.
4 out of 5 stars
7 December, 2025
originally posted on sony.com
Good but an annoying issue
Typically very good, excellent noise cancelling and sound quality. No build quality issues so far. The ability to connect to 2 devices at once is useful The only thing that I think let's them down is there is annoying issue where the headphones will occasionally disconnect from devices/turn off. Seems to be a common issue which I have not found a solution for
1 out of 5 stars
6 December, 2025
originally posted on sony.com
Break so easily
dreadful - swivel broke so easily no need for swivel either
5 out of 5 stars
5 December, 2025
originally posted on sony.com
Great value headphones
I boought this item a couple of weeks ago and very pleased with it. For me, a comfortable fit on the head and over the ears. Exterior sound is well muffled and i like the balance of bass and treble and find listening to music very pleasing, as is listening to people speaking, such as in a podcast. I got a good deal on the headphones via Richer Sounds and think the headphones are excellent value for money.
5 out of 5 stars
5 December, 2025
originally posted on sony.com
Review of the Sony WH-1000XM5 After Switching from
I’ve been using the Sony WH-1000XM5 for only two days, and the difference compared to my previous headphones (the JBL Live 770NC) is absolutely huge — especially in terms of sound quality and comfort. With the JBL, I liked the strong bass, but in many tracks the sound felt a bit muddy. The low and mid frequencies sometimes blended together, and the overall presentation could get slightly confusing depending on the song. It had power, but not much clarity. The WH-1000XM5, on the other hand, delivers a completely different listening experience. The sound is cleaner, more detailed, and far better balanced. Even using Bluetooth with my iPhone 16 Pro Max and my MacBook Air (which don’t support Sony’s high-resolution audio codecs), the XM5 still sounds outstanding. The level of detail, instrument separation, and overall richness of the audio is miles ahead of what I experienced with the JBL. Comfort is another strong point. The XM5 is incredibly light, the fit is perfect, and I can wear it for long periods with zero fatigue — something I couldn’t say about many other headphones I’ve tried. Overall, the Sony WH-1000XM5 provides a fuller, clearer, and more enjoyable sound signature, along with excellent comfort. It’s a significant upgrade in every way, and I’m extremely happy with the switch. Highly recommended.
4 out of 5 stars
5 December, 2025
originally posted on sony.com
A little too big
A little too big for my head size, would be perfect fit with a hoodie under.
1 out of 5 stars
4 December, 2025
originally posted on sony.com
Headphones
They are bad headphones . Within a month they start to peel off . The one year warranty doesn’t cover because they said it’s cosmetic .
1 reply from Sony North America Customer Support team - 20 days ago
Thank you for sharing your feedback, Ana Laura. We are truly sorry to hear that you are experiencing issues with the earpads peeling on your WH-1000XM5 headphones after only a month of use. We sincerely apologize for the disappointment and frustration this has caused, especially given that you feel this should be covered under warranty. We understand how upsetting it is when a premium product begins to show wear so quickly, and we regret that our initial assessment deemed this type of damage cosmetic. While cosmetic wear is generally excluded from the limited warranty, we take all customer feedback about durability and material quality seriously. We would like to review the specific details of your case, as we strive to ensure our customers are satisfied with their investment. Please contact us directly at socialsupport@am.sony.com and provide your name, the headphones' serial number, and any existing case or reference number you were given by support. We are committed to helping you find a resolution and regret that this product hasn't met your expectations for quality and service in this instance. Thank you for bringing this to our attention. Best regards, Gus, Sony North America Customer Support