Rubbermaid Configurations 4 to 8 Ft Custom Closet Organizer Kit, White (2 Pack)

Hello Bill, Thank you for reaching out to us with your feedback on our Expandable Closet Kit. We are sorry to hear about the trouble you have had with your closet system and the broken shelf brackets. That is certainly not the experience we want for our customers. We also regret that you found it difficult to reach us directly. We value your feedback and it will be forwarded to the appropriate department for further review. If you still require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We can also be reached by phone. We’re available Mon.-Fri. 9am - 5pm Eastern Time. We look forward to assisting you! Thank you! Rubbermaid® Consumer Care

Hello, We sincerely apologize for the frustrating experience you've had with the instructions for your Rubbermaid Expandable Closet Kit. We understand how important clear and comprehensive directions are for a successful assembly. We are actively working to improve the clarity and accessibility of our assembly guides to prevent similar issues for future customers. In the meantime, we would like to offer our support to help you with the assembly of your closet kit. Assembling the Rubbermaid Expandable Closet Kit involves several steps. Here’s a general guide to help you through the process: Measure the height and width of your closet space. Use a stud finder to locate and mark the studs on the wall where you will install the hanging rail. Position the hang rail at the desired height and mark the screw holes. Drill pilot holes into the studs and secure the hang rail with screws. If your kit includes multiple rails, slide the second rail behind the first one. Attach the uprights to the hang rail. Ensure they are evenly spaced and level. Secure the uprights to the wall using screws and spacers. Insert Brackets and Shelves: Insert the brackets into the uprights at your desired heights. Place the shelves onto the brackets and lock them into place. Adjust the shelves as needed. Install Rod Hangers and Closet Rods: Attach the rod hangers to the uprights. Insert the closet rods into the hangers and snap them into place. Adjust the rods to the desired length. Add Accessories: Install any additional accessories, such as wire baskets or shoe racks, into the uprights. For a visual guide, you can watch using this link https://www.youtube.com/watch?v=yWD If you need our assistance in the future, please reach out to us via our official Rubbermaid "Contact Us" website form https://www.rubbermaid.com/support/contact-us or by filling out the warranty form. We will be happy to assist you. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you! Rubbermaid Consumer Care