Oral-B Glide Pro-Health Deep Clean Dental Floss Cool Mint

Thanks for giving us an update on how things are going with your Oral-B Glide Pro-Health Deep Clean Dental Floss with Cool Mint flavor. Our floss products go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition. We're so sorry you're not enjoying this product. We'd like to learn more about this purchase, and make sure we share your product details with our Quality Assurance Team to improve future production. Please call us any Monday-Friday, from 9 AM to 6 PM, EST, at 1 (800) 566-7252.

Oral-B is always improving floss materials to ensure we deliver the best products. As a result, we transitioned to a new microtextured floss fiber that powerfully and effectively removes plaque and bacteria from between teeth and areas where a brush can't reach, while sliding 50% more easily in tight spaces. We're sorry to hear you're not a fan of our new Oral-B Deep Clean Floss and experienced discomfort while flossing. Safety is our top priority, and all our products are thoroughly evaluated to ensure they are safe when used as directed. Because you experienced discomfort, we agree it's best to discontinue use of the floss. Your loyalty and satisfaction mean everything to us, and we'd like to learn more about your experience and help further. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're sorry to hear that this was your experience. Our Oral-B Glide floss has been thoroughly evaluated to be safe when used as directed, and we do have strict quality checks in place to ensure that it reaches you in the best possible condition. We also put a lot of thought into creating features that we think you'll like, and we recently introduced a new, micro-textured fiber that's designed to slide easily between tight spaces while providing a gentle yet powerful clean. We'll make sure that your comments are passed along, and we do recommend that you discontinue use of this particular product, if you haven't already. It may be helpful to know that our Satin Tape, Satin Floss, Essential Floss, and Superfloss were not involved in this fiber change, so we suggest giving one of these flosses a try. We'd also like to learn more and gather some additional details for our Safety and Quality Teams. When you're able, please give us a call at (800) 566-7252.

Thank you for your review, Kim. We’re sorry to hear that our floss didn’t meet your expectations. We understand that the change in texture may take some time to get used to, and we hope you’ll give the new floss another chance. We appreciate your feedback and will share it with our Quality and Research teams. We'd be happy to assist you further and help you find a floss that meets your oral care needs. Please call us at (800) 566-7252.

Thank you for your years of loyalty and for leaving your review, Lola. We’re sorry to hear that you’re not a fan of our floss. Your safety and satisfaction are very important to us, and we put our products through careful testing to ensure they’re safe when used as directed and perform at their best. We recommend discontinuing use if you experience any discomfort. Please note that the previous Glide floss fiber has been replaced with a new microtextured fiber designed to provide a noticeable cleaning experience while maintaining the comfort and strength you expect from Glide floss. We apologize that this was not your experience with your recent purchase. Your feedback is valuable, and we will share it with our Safety and Quality Team. We'd be happy to assist you further and help you find a floss that meets your oral care needs. Please call us at (800) 566-7252.

Yes, we have changed the material to a new micro-textured fiber. We're sorry to hear about the shredding. While the material is new, it's designed to be durable and shred resistant. What you described isn't something we expect due to the extensive quality testing we do, so we'd love to connect about this and help. Please call us at 800-566-7252.

We're very sorry to hear about this. With our quality checks, you should always receive the amount indicated on the package. We'd like to connect so we can learn more and help. We can be reached at 800-566-7252.

We're sorry to hear you aren't a fan of the upgraded floss, Roxy, and want to assure you that we have many quality checks to ensure you get the best from your Glide Floss. We'd like to learn more about your experience to help as well as share this with our quality team. When you have a minute, please reach out to us at (800) 566-7252.

Shell, our goal is for you to enjoy your oral routine, so we're sorry to hear that this has been your experience. As you can imagine, we don't expect you to compare your flossing experience to using a slippery plastic strip, so we'd like to connect and help you with this. Please call us at 800-566-7252.

We're sorry to hear this and want to assure you that we have many quality checks to ensure you get the best from your Glide floss. We'd like to learn more about your experience to help as well as share this with our quality team. When you have a minute, please reach out to us at (800) 566-7252.

We're sad to hear you aren't enjoying this new floss version. Feedback like this means a lot to us, so we'll be sure to let our team know how you feel. If you ever have questions or would like to share more, we invite you to give us a call at (800) 566-7252.