HP Essential 17 Laptop – 17.3" HD+ Touch, i3-N305, 32GB RAM, 128GB + 1TB, UHD Graphics, Wi-Fi 6, Windows 11 Pro, Silver

A: Hi, thanks for reaching out about HP Essential 17 Laptop – 17.3" HD+ Touch, i3-N305, 32GB RAM, 128GB + 1TB, UHD Graphics, Wi-Fi 6, Windows 11 Pro, Silver. This is an excellent and very important question, as it deals directly with the warranty status of modified computers sold by third-party retailers. Based on the specifications you provided, the computer has been modified from HP's original factory configuration, and this modification changes who provides your primary warranty coverage. 💻 The Modification: RAM and Storage The key components that indicate a modification by the retailer (PCOnline) are the RAM and storage: RAM: 32GB RAM (An HP Essential 17 would typically ship with 8GB or 16GB). Storage: 128GB + 1TB (This indicates a dual-drive setup, likely an original small SSD for the OS + a larger HDD or SSD added by the retailer). When a third-party seller like PCOnline performs these upgrades, it involves opening the laptop, replacing or adding components, and re-sealing the machine. 🛡️ The Warranty Status: PCOnline vs. HP The general rule is that while manufacturers like HP typically allow customers to upgrade components like RAM and storage without completely voiding the base warranty, the moment a retailer does this and sells it as a modified unit, the warranty coverage shifts. 1. The PCOnline Warranty (The Primary Coverage) The retailer (PCOnline) generally assumes the warranty responsibility for the modified components and the labor involved. A search on their warranty policy indicates that PCOnline offers its own warranty—often 1 year—for their upgraded products. This warranty covers the upgraded components and any failures during that time. The fine print: When a machine is sold this way, PCOnline usually handles the entire initial warranty claim for the first year, including sending it in for repair or replacement. 2. The HP Manufacturer's Warranty (The Original Coverage) The Original HP Warranty on the Base Components: HP's original warranty on the base machine (motherboard, screen, processor, chassis) is generally not completely voided, but it is complicated and potentially restricted. HP will likely not cover the upgraded parts (the 32GB RAM or the 1TB drive) because they are non-HP parts installed by an unauthorized party. If the issue is clearly unrelated to the upgrade (e.g., a screen failure), HP may still honor the base warranty, but you might be asked to remove the non-HP components first. The Risk: If you have an issue, HP may initially refuse to service the unit, claiming the third-party modification could be the cause, and they may direct you back to PCOnline. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, thank you for reaching out about HP Essential 17 Laptop – 17.3" HD+ Touch, i3-N305, 32GB RAM, 128GB + 1TB, UHD Graphics, Wi-Fi 6, Windows 11 Pro, Silver. No, the HP 17-CN3103NR is a traditional laptop and does not fold backward into a tablet. The screen is not a 360-degree hinge design and will only open to a limited angle. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, thanks for reaching out about HP Essential 17 Laptop – 17.3" HD+ Touch, i3-N305, 32GB RAM, 128GB + 1TB, UHD Graphics, Wi-Fi 6, Windows 11 Pro, Silver This device's model number is TPN-I139 If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, thanks for reaching out about HP Essential 17 Laptop – 17.3" HD+ Touch, i3-N305, 32GB RAM, 128GB + 1TB, UHD Graphics, Wi-Fi 6, Windows 11 Pro, Silver. Yes, the laptop should be able to play Team Fortress 2 (TF2), but you will need to use low settings for a smooth experience. Yes, you can use a stylus, but it will only support basic input, not the advanced features professional artists need. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.