Head & Shoulders Dry Scalp Care 2-in-1 Anti-Dandruff Shampoo and Conditioner with Almond Oil - 28.2 fl oz

Thank you for getting in touch about our Head and Shoulders Dry Scalp Care 2 in 1 Shampoo and Conditioner. We are truly sorry to hear about your experience. This has been very unexpected and we can only imagine how devastating this may have been. We understand how important it is to address your worries, and we want to provide you with accurate information and reassurance. Firstly, it's important to know that losing between 50 and 100 hairs a day is considered normal. However, we also acknowledge that extensive hair loss can be distressing. There are various factors that can contribute to significant hair loss. If you experienced extensive hair loss, we strongly recommend speaking to your doctor who can provide you with personalized guidance and explore potential causes. Please know that our hair care products are safe for use and do not cause or accelerate hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. Also, we'd like to express that none of our products can cause dandruff or make it worse. Your hair being greasy may have been due to the product being too rich for your hair type. For a better experience, we recommend using a product with little to no conditioning benefits. We would like to assist you further. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may do so.

Hi Gus Thank you for taking the time to let us know about your encounter with our Head & Shoulders Dry Scalp Care 2 in 1 Dandruff Shampoo and Conditioner. Our apologies that you experienced a thick filmy residue and had to use another shampoo to wash it off. Be assured we are reporting this to the rest of our Head & Shoulders Team. Please contact us at (800) 723-9569 or send an email through our Contact Us page, so we can correct things.

Hello Jordanu9, We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.