Head & Shoulders 2-in-1 Dandruff Shampoo and Conditioner, Anti-Dandruff Treatment, Dry Scalp Care for Daily Use, Paraben-Free - 12.5 fl oz

Thank you for getting in touch about our Head and Shoulders Dry Scalp Care 2 in 1 Shampoo and Conditioner. It disappoints us greatly to hear that your hair was left looking dry, frizzy, and that you had a difficult time brushing your hair out. This is not the experience we want you to have and we appreciate your bringing it to our attention. Please be assured that we are sharing this report with the rest of our team. As you may know, hair can be dry and frizzy if it's not conditioned well enough. For a better experience we recommend using a rich anti dandruff conditioner. You could also try using a conditioning treatment 2 or 3 days out of the week and see if that makes a difference for you. Tangled hair is very common and can be made worse by combing or brushing the hair while it is wet. To detangle your hair, apply a conditioner directly to dry, tangled hair and leave it on for several minutes. With a fine-toothed comb, gently comb your hair through, starting at the ends and inching up to the roots. We'd like to assist you further so please give us a call at (800) 723-9569 or send us an email through our Contact Us Page.

I'm sorry to hear that you've had this experience, as our products go through many quality checks to ensure they provide the intended results. What you've described isn't something we would expect to hear, and I will be sure to share your feedback with my Quality Assurance Team. I would like to share a few tips with you to manage your tangled hair. Matting can arise when hairs with rough surfaces are rubbed together and can be made worse by combing or brushing the hair while it is wet. This is more likely if hair has been tied back or worn up, or has been scrubbed while being washed, especially if your hair has been chemically treated. We recommend first washing your hair with a clarifying shampoo to remove excess build up in your hair, then using something with a lighter moisture level such as our Classic Clean 2-in-1 product. If you have longer hair, try applying more conditioner to the ends of your hair, and also please remember that fine hair in particular generally tends to become greasy. If you'd like to learn about other tips we recommend trying feel free to reach out to us by phone (800) 723-9569, or email by visiting our Contact US page on our website!

We apologize you had this experience with our Head & Shoulders Dry Scalp Care 2 in 1 Shampoo & Conditioner. We want to let you know our go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and we'll share your experience with our Quality Assurance Team. We would also like to share some helpful tips: rinse your hair thoroughly. If a shampoo, conditioner, or styling product is not thoroughly rinsed, it can leave hair greasy, do not use more product than needed.

Thank you for taking the time to let us know about your experience with the product. We are happy to hear that you enjoy the product and to have you as a loyal consumer with our company.