Head & Shoulders BARE Pure Clean 2in1 Anti-Dandruff Shampoo and Conditioner - 13.5 fl oz

Thank you for your feedback on Head & Shoulders Bare Pure Clean 2 in 1 Anti-Dandruff Shampoo and Conditioner. We are sorry to hear that you haven't experienced the desired relief from flaking, itching, and dandruff. We understand how frustrating this can be, and we want to help resolve this issue for you. Dandruff and itching are typically caused by a specific microbe on the scalp. While everyone has this microbe, about half of us have a sensitivity to it, leading to irritation, flaking, and redness. To effectively control these symptoms, it's crucial to use Head & Shoulders a minimum of 2 days a week for at least 6 weeks. For optimal results, we recommend using it every time you shampoo. For long-term efficacy, we recommend using Head & Shoulders shampoo every time you wash your hair. It's important to continue using the product even after your symptoms have disappeared to ensure a dandruff and itch-free scalp. We assure you that your feedback is important to us, and we will report your experience to the Head & Shoulders team. Please feel free to call us at (800) 723-9569 or email us through our Contact Us page for further assistance.

Thank you for reaching out about our Head and Shoulders BARE Pure Clean 2 in 1 Shampoo and Conditioner. We're sorry to hear that the product seemed to be a bit too heavy for your hair type. That's not the kind of experience we want for our consumers and we are glad you brought this to us. Please know that we'll be sharing your comments with the rest of our team. In the meantime, we are more than happy to help. Usually the cause of the hair being weighed down or limp is because there is a product being used that's too moisturizing for the hair type. For a better experience, we recommend using a product with no added conditioners or try using one with a lighter formulation. We would be happy to offer some product suggestions. When you have the time, feel free to give us a call at (800) 723-9569 or send us an email through our Contact Us Page.

Thank you for sharing your experience with our Head and Shoulders Bare Pure Clean 2 in 1 Shampoo and Conditioner. We’re truly sorry to hear that it left your hair feeling dry, tangled, and greasy. We genuinely want all our consumers to see a positive change in their hair after using our products, and we’re disappointed to learn of your experience. We’re making it a priority to pass your feedback on to our Quality Assurance Team and the entire Head and Shoulders team. As you might know, dry hair can often result from inadequate conditioning. We recommend letting the product sit on your hair for at least five minutes before rinsing, and applying more of it to the ends, which don't receive as much natural oil from the scalp. You might also find it helpful to incorporate a conditioning treatment a few times a week or use a leave-in conditioner for an extra moisture boost. Moreover, greasy hair can stem from various factors. Sometimes, if hair isn’t rinsed thoroughly, leftover product can result in a greasy feeling. Additionally, be mindful of product buildup, which can contribute to greasiness. It's also worth noting that tangling is common and can get worse when hair is combed or brushed while wet, particularly in dry or damaged hair. To detangle, try applying conditioner directly to dry hair and gently combing through with a fine-toothed comb, starting at the ends and working your way up to the roots. Your satisfaction is our top priority, and we’d love to hear more about your experience. Whenever you have a moment, please feel free to call us at (800) 723-9569 or email us via the Contact Us page on our website.