Dupray NEAT Steam Cleaner

Thanks a lot for taking the time to share this detailed feedback, it’s really helpful. I’m sorry to hear that you’re not completely satisfied with your purchase. The points you raised about the handle heating up, the lack of a visible water level, the initial water spitting, and the cord storage design are all valid usability concerns, and I can absolutely understand how these would affect your experience While the handle may become warm during use, it should not get hot. If the handle becomes hot, there may be an issue with one of the components inside it. Because steam cleaners are pressurized devices, it is unfortunately not possible to include a visual water level gauge. That said, some of our other machines do feature a low-water indicator to signal when the water inside the unit is running low. As for the cord storage, the unit’s compact design is the reason the cord wraps around the bottom. However, I completely understand how awkward that can be in practice. One thing that may help is laying the machine on its side while wrapping the cord, as this can make the process a bit easier. You are also correct about the initial squirt of water when using the machine again after it has been sitting. This is normal and happens because the steam trapped in the hose condenses back into water. A quick spray into a sink or cloth before use should resolve the issue. The Tosca is definitely a great investment, especially if you clean a lot of grout or have a larger home. Thanks to its higher temperature and pressure, it can help reduce cleaning time and offers a more premium overall experience. We truly appreciate your honest feedback, as comments like yours help us continue improving both our products and the user experience.

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the design, accessories, and overall “neatness” of the product! If you ever have any questions or need tips to get even more out of it, feel free to reach out. #happycleaning

Lamentamos saber que aún no ha recibido su pedido. Debido al retiro actual, estamos experimentando un alto volumen de llamadas y correos electrónicos, lo que está provocando retrasos en nuestros tiempos de respuesta. Nuestro equipo está haciendo todo lo posible para responder lo más rápido posible. El correo electrónico al que se refiere parece ser una respuesta automática. Le invitamos a comunicarse con nuestro equipo de atención al cliente al 800-881-8482, de lunes a viernes, de 7:00 a. m. a 6:00 p. m. (EST), para que podamos revisar el estado de su pedido.

Thank you for sharing your detailed feedback.We really appreciate you taking the time to explain your experience. You’re absolutely right that the microfiber pads included with this model are designed to glide smoothly on surfaces. The floor tool on the Neat uses a hook-and-loop (Velcro) system to allow for easy pad attachment and better overall mopping coverage. For customers looking for more scrubbing power on tile or grout, some of our other steam cleaners feature a floor tool that is designed with integrated bristles, where pads clip in place. This combination allows for more agitation while cleaning. In addition, beyond the small nylon brushes, we also offer larger brushes that can be attached directly to the lance, which can be very effective for scrubbing larger surface areas like tile floors. That said, we completely understand your suggestion for more textured or abrasive pads, and we’ll be sure to pass this along to our product team as it’s valuable feedback. We’re glad to hear you’ve been enjoying the machine’s heat performance and versatility with accessories, and we truly appreciate your input as it helps us continue to improve.

Thank you for your feedback! This definitely isn’t the experience we want for our customers. We recommend reaching out to our customer support team so they can assist you with troubleshooting or provide the appropriate solution. You can contact us at support@dupray.com or 800 881 8482 (Mo-Fri 7AM- 6PM EST) Our team will be happy to help get this resolved for you as quickly as possible.

Thank you so much for your great feedback and support! We’re really happy to hear that you’re enjoying the performance of your steam cleaner and making good use of the attachments around your home. Our machines are designed to be versatile and effective across a wide range of cleaning tasks, so it’s great to know that flexibility is making a difference for you. #happycleaning!

Thank you so much for your lovely review! What a great gift idea! We’re happy to hear it’s made things easier for both you and your cleaner. It’s always great when a product can make day-to-day tasks more efficient and enjoyable. It’s important to treat yourself sometimes, and we’re glad your choice has made a positive difference! #happycleaning