DRIVEN by Battat Jumbo Crane Truck - Large Toy Crane Truck with Movable Parts

A: The one we got does the same thing. We assumed it was defective and plan on exchanging it, but Target is out of them. So either it's a poor design or these are defective. Sorry to not actually answer your question - but at least we know we aren't the only ones!

A: Hi Garrett - We hope that you were able to resolve the issue with your crane truck. If you are still having issues, please go to the Battat website and fill out our customer service form. We'd like to make sure you are completely satisfied with your purchase. Sincerely, Team Battat

A: The last stage of the boom is on an air lock system, turn that selector switch at the base of the boom and run it all the way out, it will lock in place. Crank the winch line back up into the tip, it will move that little plastic plate and unlock the air, then retracting the boom as you reel in the line.

A: My son got this too and it's the exact same way for us. It seems like there should be some kind of clutch to keep it in a locked position, but there doesn't appear to be one.

A: Same issue on mine. will contact the company.

A: Mine did that as well. I brought it back to the store and exchanged it for another which works as it should now.

A: Got for our grandson. opened it, box in trash. Same problem - the boom will not stay up. The crank just clicks. Opened the boom crank area and found the yellow plastic gear broken. merry christma

A: Hi Yvette. Please use the following directions when working with your truck. If not used like this, your truck may become damaged: -put the switch in the forward position -extend the crane arm completely/the hook can be lowered now -put the switch in the backward position -the crane arm and hook can be retracted -gently move the cord drum while turning the crank to avoid the loud 'click' sound Thank you. The Battat Team

A: Hi Jojo. The battery compartment is located under the hood of the truck. Thank you. The Battat Team

A: Hi Diane. We are sorry you are having issues. You can reach out to the Driven Teams at the following URL for troubleshooting help. For a new toy, if it was purchased less than 90 days ago, it will need to be returned/exchanged directly with Target. It is still covered under the stores warranty policy. URL for troubleshooting: customercare.battatco.com. Thank you. The Battat Team

A: Hi Selenap. Please use the following directions when working with your truck. If not used like this, your truck may become damaged: -put the switch in the forward position -extend the crane arm completely/the hook can be lowered now -put the switch in the backward position -the crane arm and hook can be retracted Thank you. The Battat Team

A: Hi Nicholas. The angle of the crane arm will affect the weight it can carry before flipping over. When the crane arm is horizontal, it can carry less weight and when the crane is completely raised it can carry more weight. When the crane arm is completely raised and extended, the maximum supported weight is 2.597 lbs (1.178 kg). The Battat Team

A: Hi Ms Jones. We are sorry to hear about your truck. Please contact Target for an exchange of this new toy. They will be able to offer you a refund or exchange through their returns policy on new products. We apologize again that you had an issue with one of our toys. Thank you. The Battat Team

A: Hi Judie. We are sorry to hear that you are having issues with your new toy. Please reach out to the Battat Customer Care team and they will take a look and help you troubleshoot. Please complete the form on the battatco website. The Battat Team