Contigo Byron 2.0 20oz Stainless Steel Travel Mug with SNAPSEAL Lid and Grip Gunmetal: Insulated Cup, Dishwasher-Safe

Hey! Thank you for sharing your experience with the Contigo Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL Lid. Receiving a gift that leaks on the very first use is already disappointing, and then having a replacement arrive with something brown and slimy inside makes the situation even more frustrating. You absolutely shouldn’t have to deal with that, especially when you’re just trying to replace a thoughtful gift. A few steps may help moving forward: 1. Inspect the lid and seal closely before first use to ensure there’s no residue or manufacturing debris. 2. Wash all parts thoroughly with warm, soapy water before using, even when the item is new. 3. Check the SNAPSEAL gasket to make sure it’s seated properly, as a misaligned seal can cause leaking. I recommend contacting Target directly for assistance. They should be able to help you with this issue. If you encounter any difficulty or if the matter remains unresolved, please do not hesitate to reach us via our official website "Contact Us" page. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Contigo Consumer Care Team

Hello! Thank you for sharing your experience with the Contigo Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL Lid. It shouldn’t be that difficult to use the mouthpiece, and needing to remove the entire lid just to drink is understandably frustrating. A few tips may help: 1. Check for any residue around the mouthpiece that could be adding extra resistance when flipping it up. 2. Rinse the lid under warm water to help loosen the seal if it has tightened over time. 3. Open and close the SNAPSEAL slowly a few times to ease the stiffness. If you need further assistance, please don’t hesitate to reach us through our official “Contact Us” page. Our team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. Thank you! Contigo Consumer Care Team

Hello Michelle! We’re sorry to hear about the frustration with your Contigo Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL Lid. It sounds like a very disappointing experience. As the purchase was made through Target, we recommend following up with their customer care team for assistance with the refund or replacement according to their policies. That said, we’re here to help however we can on our end. Please don’t hesitate to reach out to us directly via our website and we encourage you to fill out the warranty claim form on our official website so our team can review your case and assist with the best possible resolution. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Contigo Consumer Care Team

Hello! Thank you for sharing your experience with the SNAPSEAL™ Insulated Stainless Steel Travel Mug with Grip, 20 oz. We’re sorry to hear that the mug did not meet your expectations for keeping drinks hot over time. We understand how disappointing it is when performance does not match what was advertised. Here are a few tips that may help maximize heat retention in insulated mugs: 1. Preheat the mug: Fill it with hot water for a few minutes before adding your beverage. This warms the interior and helps maintain temperature longer. 2. Keep the lid sealed tightly: Even small gaps can allow heat to escape more quickly. 3. Avoid opening frequently: Each time the lid is opened, heat escapes and reduces retention. 4. Fill closer to capacity: A fuller mug retains heat better than one that is only partially filled. To explore replacement options under warranty, we kindly ask that you complete a warranty claim through our website. This will allow our team to review your case and provide the best possible resolution. Please fill out the warranty claim on our website for further assistance. https://help.gocontigo.com/s/warranty?language=en_US Sincerely, Contigo Consumer Care Team

Hello! Thank you for sharing your experience with the SNAPSEAL™ Insulated Stainless Steel Travel Mug with Grip, 20 oz. We’re sorry to hear that the mug is leaking from the drink hole and that it hasn’t met your expectations. We understand how frustrating this must be, especially when you purchased it to replace a trusted travel cup. We take your feedback seriously and want to assist you. While the SNAPSEAL™ design is intended to provide a leak-free experience when properly closed, leaks can sometimes occur if the lid or seal is not seated correctly. Here are a few tips that may help: 1. Check the SNAPSEAL closure: Ensure the lid is fully pressed down until you hear or feel the snap. 2. Clean the seal area regularly: Residue or buildup around the drink opening can prevent a tight seal. 3. Avoid overfilling: Leaving a small space below the rim can reduce pressure on the seal and minimize leaks. We recognize that these steps may not resolve your concern completely, and we want to make this right. To proceed with a possible solution, we kindly ask that you complete a warranty claim through our website. This will allow our team to review your case and provide the best resolution. Please fill out the warranty claim on our website for further assistance. https://help.gocontigo.com/s/warranty?language=en_US Sincerely, Contigo Consumer Care Team

Hello, Thank you for your feedback on our Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL™ Lid and Grip. We're sorry to hear that the product did not work as well as expected due to the leaking. This falls short of the quality we aim to deliver and the experience we want you to have with our products. We appreciate your feedback, it is valuable, and we'll be sure to share it with our product team. For assistance, please contact us via our official Go Contigo "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. We look forward to assisting you! Thank you! Contigo Consumer Care.

Hello! Thank you for sharing your experience with the SNAPSEAL™ Insulated Stainless Steel Travel Mug with Grip, 20 oz. We appreciate your honest feedback and are sorry to hear that while the mug keeps your drinks hot, it alters the flavor of your tea. We understand how disappointing this can be, especially when you expected it to serve well for both cold and hot beverages. Here are a few tips that may help reduce flavor transfer in stainless steel mugs: 1. Pre-rinse with hot water: Before adding tea, rinse the mug with hot water to minimize metallic notes. 2. Avoid prolonged steeping inside the mug: Brew your tea separately and transfer it once ready, as steeping in stainless steel can intensify flavor changes. 3. Deep clean regularly: Use a mixture of baking soda and warm water or a vinegar rinse to remove lingering residues that may affect taste. 4. Dedicated use: Some consumers find it helpful to dedicate stainless steel mugs to coffee or cold drinks, while using glass or ceramic for teas. We value your input and take your concerns seriously. To ensure we can assist you further, we encourage you to complete a warranty claim through our website. This will allow our team to review your case and provide the best possible resolution. Please fill out the warranty claim on our website for further assistance. https://help.gocontigo.com/s/warranty?language=en_US Sincerely, Contigo Consumer Care Team

Hello. Thank you for sharing your feedback. We're truly sorry to hear that your Contigo Byron 2.0 Travel Mug isn’t maintaining the temperature of your tea, especially since you’ve had great experiences with our other products. That’s certainly not the performance we aim to deliver. This mug is designed with stainless steel double-wall vacuum insulation to keep beverages hot for several hours, so what you’re experiencing isn’t typical. We would like to help make this right. Please reach out to us directly so our team can provide further assistance and look into this issue for you. We appreciate you being a loyal Contigo customer and hope we can restore your confidence in our products. Reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Contigo® Consumer Care