Contigo Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL Lid

Hello Michelle! We’re sorry to hear about the frustration with your Contigo Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL Lid. It sounds like a very disappointing experience. As the purchase was made through Target, we recommend following up with their customer care team for assistance with the refund or replacement according to their policies. That said, we’re here to help however we can on our end. Please don’t hesitate to reach out to us directly via our website and we encourage you to fill out the warranty claim form on our official website so our team can review your case and assist with the best possible resolution. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Contigo Consumer Care Team

Hello! Thank you for sharing your experience with the SNAPSEAL™ Insulated Stainless Steel Travel Mug with Grip, 20 oz. We’re sorry to hear that the mug did not meet your expectations for keeping drinks hot over time. We understand how disappointing it is when performance does not match what was advertised. Here are a few tips that may help maximize heat retention in insulated mugs: 1. Preheat the mug: Fill it with hot water for a few minutes before adding your beverage. This warms the interior and helps maintain temperature longer. 2. Keep the lid sealed tightly: Even small gaps can allow heat to escape more quickly. 3. Avoid opening frequently: Each time the lid is opened, heat escapes and reduces retention. 4. Fill closer to capacity: A fuller mug retains heat better than one that is only partially filled. To explore replacement options under warranty, we kindly ask that you complete a warranty claim through our website. This will allow our team to review your case and provide the best possible resolution. Please fill out the warranty claim on our website for further assistance. https://help.gocontigo.com/s/warranty?language=en_US Sincerely, Contigo Consumer Care Team

Hello! Thank you for sharing your experience with the SNAPSEAL™ Insulated Stainless Steel Travel Mug with Grip, 20 oz. We’re sorry to hear that the mug is leaking from the drink hole and that it hasn’t met your expectations. We understand how frustrating this must be, especially when you purchased it to replace a trusted travel cup. We take your feedback seriously and want to assist you. While the SNAPSEAL™ design is intended to provide a leak-free experience when properly closed, leaks can sometimes occur if the lid or seal is not seated correctly. Here are a few tips that may help: 1. Check the SNAPSEAL closure: Ensure the lid is fully pressed down until you hear or feel the snap. 2. Clean the seal area regularly: Residue or buildup around the drink opening can prevent a tight seal. 3. Avoid overfilling: Leaving a small space below the rim can reduce pressure on the seal and minimize leaks. We recognize that these steps may not resolve your concern completely, and we want to make this right. To proceed with a possible solution, we kindly ask that you complete a warranty claim through our website. This will allow our team to review your case and provide the best resolution. Please fill out the warranty claim on our website for further assistance. https://help.gocontigo.com/s/warranty?language=en_US Sincerely, Contigo Consumer Care Team

Hello, Thank you for your feedback on our Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL™ Lid and Grip. We're sorry to hear that the product did not work as well as expected due to the leaking. This falls short of the quality we aim to deliver and the experience we want you to have with our products. We appreciate your feedback, it is valuable, and we'll be sure to share it with our product team. For assistance, please contact us via our official Go Contigo "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. We look forward to assisting you! Thank you! Contigo Consumer Care.

Hello! Thank you for sharing your experience with the SNAPSEAL™ Insulated Stainless Steel Travel Mug with Grip, 20 oz. We appreciate your honest feedback and are sorry to hear that while the mug keeps your drinks hot, it alters the flavor of your tea. We understand how disappointing this can be, especially when you expected it to serve well for both cold and hot beverages. Here are a few tips that may help reduce flavor transfer in stainless steel mugs: 1. Pre-rinse with hot water: Before adding tea, rinse the mug with hot water to minimize metallic notes. 2. Avoid prolonged steeping inside the mug: Brew your tea separately and transfer it once ready, as steeping in stainless steel can intensify flavor changes. 3. Deep clean regularly: Use a mixture of baking soda and warm water or a vinegar rinse to remove lingering residues that may affect taste. 4. Dedicated use: Some consumers find it helpful to dedicate stainless steel mugs to coffee or cold drinks, while using glass or ceramic for teas. We value your input and take your concerns seriously. To ensure we can assist you further, we encourage you to complete a warranty claim through our website. This will allow our team to review your case and provide the best possible resolution. Please fill out the warranty claim on our website for further assistance. https://help.gocontigo.com/s/warranty?language=en_US Sincerely, Contigo Consumer Care Team