Amazon Kindle Paperwhite (2024)

Dear CiderMouse, Thank you so much for this wonderful and enthusiastic review! We absolutely love your perspective on the Kindle Paperwhite, and you've captured exactly what makes it special. You're absolutely right—in a world where we're constantly tethered to charging cables, the Kindle's battery life truly is remarkable. We're thrilled that you're experiencing that legendary week-plus battery performance! And your point about the e-ink screen being "nearly a perfect implementation of real paper" is spot-on—that's exactly what our team has worked so hard to achieve for the most comfortable reading experience. We also appreciate you highlighting features like audiobooks and Bluetooth. Even if you're not using them now, it's great to know they're there when you want to explore different ways to enjoy your books! Thank you for encouraging others not to hesitate on the purchase. Your genuine enthusiasm and detailed feedback mean so much to us and will definitely help other readers make their decision. Happy reading, and we hope your Kindle Paperwhite brings you many years of enjoyment!

Dear Tia, Thank you for your heartfelt 5-star review of the Kindle Paperwhite! Your emotional response ("Best purchase of my life🥹😭") really makes us smile - it's exactly the kind of impact we hope our devices will have on readers' lives. Thank you for choosing Kindle Paperwhite and for sharing your joy with others!

Hi Gary! Thank you for sharing your feedback about your Kindle Paperwhite screen discoloration issue. I understand your frustration with both the device problem and the store experience. Warranty service and technical support can be handled directly through Amazon. Since this appears to be a hardware issue, the best solution is to contact Amazon Customer Support directly at 1-888-280-4331. They are available 24/7 and can check your warranty status, process a replacement if covered (typically at no cost within the 1-year warranty period), or explain your options if out of warranty. In the meantime, you can try some quick troubleshooting steps like restarting your device by holding the power button for 40 seconds, checking for software updates, or adjusting your screen brightness and warmth settings. For the fastest resolution, I recommend reaching out to Amazon Device Support directly, as they have specialized training for Kindle issues and can provide the most appropriate solution for your specific situation. Thank you for bringing this to our attention, and I hope this information helps you get your Kindle screen issue resolved quickly.

Hi! Thank you for sharing your concerning experience with the Kindle Paperwhite and subsequent customer service interaction. I sincerely apologize for the loss of access to your books and the frustrating response you received. I want to clarify that your purchased Kindle books are not actually lost - they remain permanently accessible in your Amazon account library, even if your device fails. You can access these books through the free Kindle app on any smartphone, tablet, or computer, or through the Amazon Cloud Reader in your web browser at read.amazon.com. While electronic devices do eventually fail, a Paperwhite should ideally last longer than 7 years with proper care. If you're still interested in resolving the original device issue, you could try these steps: perform a hard reset by holding the power button for 40 seconds, then check if the battery will hold a charge using different cables and power sources. Sometimes what appears to be complete failure can be resolved through these methods. If you'd like further assistance recovering access to your books or addressing the device issues, please contact Amazon Customer Service at 1-888-280-4331 and specifically request to speak with the Kindle Technical Support team, who are better equipped to handle device troubleshooting rather than sales. Thank you for bringing this situation to our attention. Thank you for your feedback. I hope this information is useful.

Alyssa, Thank you for your wonderful review! We're delighted to hear that you're enjoying your new Kindle Paperwhite, especially its compatibility with Libby. It's great to know that your experience as a first-time Kindle user has been positive. The integration with library services like Libby is indeed one of our most popular features, making reading more accessible and convenient. Thank you for choosing Kindle and for taking the time to share your experience with others.

Dear KTMaz, Thank you for sharing your experience with the Kindle Paperwhite! We're glad to hear the backlight feature is enhancing your reading experience, especially for those cozy bedtime reading sessions. It's one of our most popular features, along with being straightforward to use - just as reading should be! If you haven't tried it yet, you might also enjoy adjusting the warmth of the backlight for even more comfortable nighttime reading.

Dear MUssery, Your enthusiasm just made our day! Short, sweet, and to the point - just like your review. We're thrilled the Paperwhite has earned those double "loves"!