Resilient in Conflict - by Phillis Morgan (Paperback)

Book Synopsis

ACKNOWLEDGEMENTS

INTRODUCTION

Mindfulness-A Better Approach to Managing the Self in Conflict

See It-Awakening from the Trance

Name It-How to Tame What Arises

Accept It-How to Be with Conflict as It Is, Not How We Wish It Would Be

Pause It-How to Make Space for Doing Something New

Breathe-It Really Does Calm Body and Mind

Choose It

Conclusion-Walking the Path

ABOUT THE AUTHOR

OUR SERVICES

NOTES

APPENDIX
Takeaway Exercises

From the Back Cover

Mindfulness For Resilience in the Workplace

This book offers a roadmap for how managers can apply mindfulness-- that is, attention, intentionally and purposefully placed--to conflict.

While it might not seem like it, conflict offers a gift: the opportunity to develop our fortitude and capacity--our resilience--to be in conflict with courage, skillfulness, and wisdom. Managers don't have to engage in habitual, reactive behaviors that lead to destructive organizational outcomes. Instead, managers can foster workplaces where relationships are stronger, decisions are of higher quality, and strife is diminished. How? By using the SNAP BC TM approach discussed in this book, managers can gain greater confidence, insight, and resilience to lead and model skillful, compassionate conflict self-management.

Review Quotes

Managing conflict well starts with managing ourselves well--how we think about, feel about, and respond to conflict. In her wonderfully innovative book, Resilient in Conflict, Phillis Morgan, J.D., embraces this concept fully, and using mindfulness practices provides a practical, easy-to-understand and useful guide for leaders and managers of any organization to engage conflict with more clarity, awareness, intention, and "resilience." An insightful read.

--Ray Kramer Adjunct professor of Clinical Law, New York University Law School

Phillis Morgan has a clear vision of a healthy workplace -- it is one where managers don't run from conflict. She incorporates mindfulness practices as an essential path for not only moving beyond the fear of conflict, but also learning to accept it with courage. I've had the great pleasure of working with Phillis on live presentations as well as her previous book. She never runs from challenges. She embraces them. And this spirit of embracing that which we find challenging I am confident will enliven leaders, managers, and supervisors who read this book.

--Dan Gephart, Training Director/Editor

As people are invited to bring more of their whole self into the workplace and public domain, the changes will be unsettling for many and conflicts sure to arise. Leaders need to be prepared with new tools and a new perspective to navigate this shifting landscape. Through a three-decade career working with the highest levels of government and corporate America, Phillis Morgan lays out a practical approach for leaders to bring mindfulness to confront the opportunities workplace conflicts present.

--Jason Briefel, Director of Policy & Outreach, Senior Executives Association

By laying out a step-wise mindfulness-based process that anyone can follow, she is helping managers foster workplace relationships that are stronger and will allow for higher quality decisions that do not allow fear of conflict to get in the way. Phillis has provided managers with a blueprint for success when confronting conflict in the workplace. We are in her debt.

--Todd V. Wells Executive Director, Federal Managers Association

Written with candor and conviction, Resilient in Conflict is a must-read for any leader looking for ways to address workplace conflict from the inside-out. Phillis Morgan's insightful narrative addresses the tension that comes with conflict, and offers powerful prescriptions for developing confidence, self-insight, and resilience.

--Chuck Garcia Founder of The Emotional Intelligence Lab and Columbia University Professor