Hi there, thank you for your detailed feedback, and I’m really sorry to hear about your experience. That sounds incredibly frustrating, especially while dealing with a cold — your comfort should never be compromised. Since this is a product quality issue, we recommend reaching out directly to Puffs Customer Care at 1-800-777-8337. They’ll be able to review your concerns about softness and lotion content and assist further. We truly appreciate you sharing this with us, and we hope Puffs can make things right for you.

Thanks so much for letting us know, and we’re really sorry to hear that some of your Puffs facial tissue packages arrived smashed. That’s frustrating, especially when it happens more than once. Since this sounds like a delivery or handling issue with the order, please contact Target Guest Services at 1-800-440-0680 so they can help make it right. If we can support with anything on the brand side, we’re always here as well. We appreciate you sharing your experience.

We’re sorry to hear that the packaging didn’t meet your expectations, and we appreciate you sharing this thoughtful feedback. While we’re glad to hear the Puffs tissues themselves work well for you, we understand how packaging design can play a big role in your overall experience. If you’d like to share your thoughts directly with our team, please feel free to contact Puffs Consumer Care at 1-800-777-8337. They’ll be happy to document your feedback and pass it along to the appropriate team. Thank you again for taking the time to let us know — your input truly matters to us.

Hi Mary, thank you for letting us know. I’m really sorry the Puffs tissues you received didn’t match the Christmas design shown when you ordered — that’s definitely disappointing. Since this is an issue with the order not matching what was advertised, Target’s customer care team will be the best place to help make it right. You can reach them at 1-800-440-0680. If you ever have questions about the product itself, we’re always here to help.

Thanks for sharing your experience. I’m really sorry to hear the Puffs tissues no longer felt soothing and left your skin irritated — that’s certainly not the comfort you expect, especially during a cold. Since this is a concern with the product itself, our team would be glad to look into it for you. You can reach us at 1-800-777-8337. We appreciate you taking the time to let us know, and we’re here to help.

Hi Elle, thank you for sharing this with us. I’m really sorry to hear the Puffs tissues were uncomfortable and left your skin irritated — that’s absolutely not the experience we want for you, and I can understand how frustrating that must have been. Since this is a product concern, our team would be glad to look into it for you. You can reach us at 1-800-777-8337. We appreciate you taking the time to share your feedback, and we’re here to help however we can.