Primo Water Bottom Loading Pro 3 Temperature Water Dispenser: 5 Gallon, Hot & Cold, Freestanding

A: Hi Ron, thank you for reaching out. If you reach behind the bottle, there is a small elbow. Press the pipes tight into the elbow, and the elbow on to the pump. Watch the video below for step-by-step instructions: https://www.youtube.com/watch?v=_ZV36EQnj4A https://www.youtube.com/watch?v=VFDzrWIscpo&feature=youtu.be If this does not fix the issue, please contact us at social@primowater.com for further assistance.

A: We have 2 of the primo self sanitizing water coolers model # 601234. The diversions are the same as this unit. Our 5 gallon GLASS Mountain Valley water bottles fit beautifully with no promises. We get Primo delivery at home. Trying to find another machine model # 601234

A: Thank you for reaching out to us. You can use most 5- or 3-gallon brand bottles with our dispensers with the exception of a few brands. Two that we know for certain are the brand American Maid brand and Glass bottles. The way the bottles are manufactured makes them incompatible with our dispensers due to the circumference and length of the neck. Please let us know if you have any other questions or concerns.

A: Thank you for reaching out, Lorraine. You can turn off the hot and cold functions, or use the room temperature water function of this dispenser.

A: Hi Isabel, thank you for reaching out. We recommend using the following steps to clean your dispenser every 3-4 months. We recommend doing this for all Primo Dispensers, including the self-sanitizing models: Time Required: 30 minutes Need: (2) tablespoon regular bleach or (2) cups of distilled white vinegar, (1) Empty 5-gallon bottle, (1) 2-gallon bucket and a Phillips head screwdriver. Turn energy-saving switches to OFF. Unplug the power cord from the wall outlet. Remove the water bottle. Move appliance away from the wall to gain access to the back. Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher or bucket. Remove the cap from a spare empty 5-gallon bottle. Pour the bleach (2 tbsp.) or vinegar (2 cups) and hot tap water (2 Gallons) into the empty bottle. Apply the cleaning bottle to the dispenser. Plug the power cord back into the wall outlet and turn the dispenser back on. Allow the cleaning solution to fill the reservoirs. Turn the switches back to off and unplug the power cord from the wall outlet. Wait 10 minutes then drain the water from the reservoirs as described in step 5. Rinse the bottle and fill with only hot tap water and apply it to the dispenser following (steps 8-9). Place a two-gallon bucket in the back of the appliance and remove the drain plug, while also flushing water through the taps (step 5). Replace the silicone plug and drain cap. Return the unit to its location, install a fresh water bottle, plug the power cord into the grounded wall outlet and turn the energy-saving switch ON.

A: Thank you for reaching out. Our dispensers are rated 500 W (420 hot/80 cold). They are rated for 6 Amps. Daily average consumption (24 hour period) is less than 0.87 kWh/day when at idle. Power consumption will vary based on the consumer. Our dispensers are designed for the NA standard 120V. They cannot be plugged directly into a 220V receptacle. They also are Energy Star Certified.

A: Thank you for reaching out with your inquiry. Our full size Primo branded dispensers are NSF/ANSI 372 certified.

A: Hi - Great question! Please visit: https://www.water.com/support/equipment-support/.

A: Thank you for reaching out. This dispenser is Model 601358.

A: Thank you for reaching out, Jeff. This dispenser's model number is 601358.

A: Thank you for reaching out regarding this inquiry, Al. Please contact us at PBonlinereviews@primobrands.com for further assistance.