Managing Facilitated Processes - Jossey-Bass Business & Management by Dorothy Strachan & Marian Pitters Paperback

From the Back Cover

Managing Facilitated Processes

Managing Facilitated Processes helps people make thoughtful decisions about managing successful gatherings. The book's ten chapters are divided into three parts:

From Contact to Contract--building customized agreements; eighteentypes of facilitated processes, their deliverables and unique features

Approach and Style--ensuring integrated, customized, and systematic elements; a forget-me-not prompter; effective management styles

Management x 5: Participants, Speakers, Logistics, Documents, Feedback--practice guidelines, examples, and time-saving tools

Managing Facilitated Processes also includes a companion Web site with handy e-versions of the book's tools and templates.

Praise for Managing Facilitated Processes

"This book honors the importance of the details and care that every gathering deserves.It should be a standard reference?for people who come together to produce results."
--Peter Block, author of Community: The Structure of Belonging, and consultant and partner, Designed Learning, Ohio, USA

"The authors' combined experience of nearly 60 years in process facilitation is generously shared in this clearly written guide."
--Sharon Almerigi, certified professional facilitator (CPF), Barbados International Association of Facilitators, Latin America and the Caribbean

"In a world of 'expert-centered' workplaces, Managing Facilitated Processes offers a much-needed focus on the process of creating effective, customized environments for learning and work."
--Marilyn Laiken, professor and chair, Department of Adult Education and Counseling Psychology, The Ontario Institute for Studies in Education, University of Toronto, Canada

"A comprehensive and practical guide to making group sessions effective and outcome driven--great insights from cover to cover and a terrific 'go to' reference guide."
--Gabriella Zillmer, senior vice-president, Performance Alignment and Compensation, BMO Financial Group, Canada

"A time-saving gem for planning facilitated sessions effectively. It is unique in its thoroughness without being overwhelming. To be pulled off the shelf over and over again."
--Julie Larsen, associate adviser for social policy and development, United Nations Headquarters, New York, USA

About the Author

Dorothy Strachan is a partner in Strachan-Tomlinson, a process consulting firm in Ottawa, Canada. She is the author of Making Questions Work and Process Design, both from Jossey-Bass.

Marian Pitters is the president of Pitters Associates, a management consulting firm located in Toronto, Canada.?She has authored a number of manuals on facilitation and public adjudication.