Herbal Essences Volumizing Hair Mousse, Weightless Volume for All Day Hold Mousse for Fine Hair - 6.8oz
$5.29
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4.1 out of 5 stars with 1630 ratings
Guests are saying
The recent formula change of this mousse has left many guests disappointed, as it no longer provides the same hold and volume that they loved. While some guests appreciate the pleasant scent and lightweight feel, others have experienced issues with flaking and the mousse collapsing before application. Despite mixed reviews, there are still positive mentions of its ability to add volume and softness to hair, making it a potential option for those seeking a lightweight styling product.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.9 out of 5 stars with 579 reviews
quality: 2.27 out of 5
value: 2.52 out of 5
26% would recommend
71 recommendations
5 out of 5 stars
Thumbs up graphic, would recommend
27 December, 2025Verified purchase
Adds body
Great root lift with-out stickiness. No off- putting smell.
5 out of 5 stars
Thumbs up graphic, would recommend
8 December, 2025Verified purchase
(no review title)
Love this hair mousse
1 out of 5 stars
30 September, 2025
originally posted on herbalessences.com
New formula does not work
Bring back the old formula, please, please, please
1 reply from Customer Care team - 3 months ago
Thank you for your feedback on Herbal Essences Volumizing Mousse. We appreciate your loyalty to our products. However, we are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have. We certainly thought you would get the same great results that you always did with Herbal Essences Volumizing Mousse. Rest assured we will share your comments with the rest of the team. Please feel free to call us at 1-855-236-3327 or email us through our Contact Us page for more assistance.
1 out of 5 stars
Thumbs down graphic, would not recommend
26 July, 2025Verified purchase
Dissappointed
Horrible it leaves me white flakes!!! I was Looking for a mousse product to switch over to from the gel products I’ve been using and gave this product a try and on the first time using it left me with white flakes! Will not buy again and definitely will not recommend it to anyone!!
1 reply from Herbal Essences team - 6 months ago
Thank you for your feedback on Herbal Essences Volumizing Hair Mousse. We are sorry to hear you were disappointed with your recent purchase. Your report is unexpected and we are passing your comments to the rest of the team. As you likely know, different products give different results, so make sure you choose the right product for the style you want to create. These flakes are most likely the ingredient used to style and hold hair. Flakes may be more visible in dark hair and when mousse has been applied to dry hair. We recommend using mousse on wet hair. If you prefer styling your hair when it is dry, try a styling spray or styling lotion. Please feel free to call us at 1-855-236-3327 or email us through our Contact Us page for further assistance.
1 out of 5 stars
4 July, 2025
originally posted on herbalessences.com
Horrible
Leaves white flakes that come out into my brush..no it isn’t dandruff!! I wear all black to work and it’s disgusting when customers see that big white flakes on my shirt
1 reply from Customer Care team - 6 months ago
Thank you for reaching out about our Herbal Essences Volumizing Mousse. We're sorry to hear that there was a white residue left in your hair. That's not the kind of experience we want for our consumers and we understand that this may have been frustrating. You can be sure that we will be addressing this with the rest of our Herbal Essences team. This may be the ingredients used to style and hold your hair and may be more visible in dark hair or when the mousse is applied to dry hair. Consider using it on wet hair but if you like to style your hair when dry, try a product deigned for use on dry hair such as hair sprays or lotions. We'd like to assist you further. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may do so.
1 out of 5 stars
27 May, 2025
originally posted on herbalessences.com
Disappointed
You've ruined what was a great product! I had used this product for years, and went to great trouble to find more cans when I learned you were changing the formula. This is not mousse...this is basically a liquid. The first time I used it, it immediately turned into a liquid, making a huge mess on my bathroom floor. I decided to try it again, and bought another can. Nope, still the same crappy result. You've lost a customer in me! I would have given this a zero, had that been an option.
1 reply from Customer Care team - 8 months ago
Thank you for being such a loyal user of Pantene products and for taking the time to share your feedback about our Pantene Volume & Body Mousse. We're truly sorry to hear that you're not satisfied with the recent changes. We want to assure you that our goal has always been to deliver the great benefits you know and love from the Pantene brand. It's worth noting that this new formulation was designed to maintain the familiar volumizing benefits you expect, even if some slight differences in the foam's appearance might be noticeable due to the changes. Rest assured, the product will still work wonders for your hair. To get the best results from your mousse, give the bottle a good shake before dispensing. When applying, dispense the product into your palm in a circular motion, starting from the center and swirling outwards until you achieve the ideal volume of foam for your hair. Then, gently rub the foam between your hands before applying it. To retain as much volume as possible, use only a light touch between your hands; too much pressure or vigorous rubbing can cause the foam to diminish quickly. We're constantly looking for ways to enhance our products and would love to hear more about your experience. Whenever you have a moment, please feel free to give us a call at 1-855-236-3327 or reach out via the Contact Us page on our website.
1 out of 5 stars
30 April, 2025
originally posted on herbalessences.com
Don't buy!
I completely agree about the new formula being awful. I also had used this product for over 10 years. My hair is a frizzy mess with the new formula. I won't be wasting my money on a product that doesn't work again. Such a shame to change what was an excellent product.
1 reply from Customer Care team - 9 months ago
Thank you for being a loyal customer of our products for over a decade! Your support truly means the world to us. We also appreciate you taking the time to share your thoughts on our Herbal Essences Volumizing Mousse. We're sorry to hear that the recent changes have left you feeling disappointed. Please know that our goal was to deliver the same great benefits you've always enjoyed from our products. We’ll be sure to pass your feedback along to our Quality Assurance Team as well as the broader Herbal Essences Team. It may help to know that this new formulation was designed to provide you with the familiar volumizing effects you expect, though you might notice some slight changes in the foam's appearance due to this update. Rest assured, the product is still effective in enhancing your hair. To achieve the best results with your Volumizing Mousse, be sure to shake the bottle well before using. When dispensing the product, do so in a circular motion, starting from the center and swirling outward to create the ideal volume of foam. Gently rub the foam between your hands before applying it to your hair. To maintain as much foam volume as possible, use only a light touch—too much pressure or vigorous rubbing can cause the foam to break down quickly. Also, as we're sure you already know, hair can look frizzy when it has not been conditioned properly. We recommend making use of a hair conditioning treatment a few times a week or incorporating a leave-in conditioner for added moisture. We’d love to continue this conversation and assist you further. If you’re up for it, feel free to give us a call at 1-855-236-3327 or reach out via email through the Contact Us page on our website.
2 out of 5 stars
Thumbs down graphic, would not recommend
23 April, 2025
This is sad
It simply dissolved in my hand when I wanted to apply in my hair. Now that I’m reading the reviews, it makes sense. Please do not waste your money on this product. It was so weird that it just melts as you squeeze the product out of the bottle within seconds. AND YES, I shook the bottle first. I’m definitely returning.
1 reply from Herbal Essences team - 9 months ago
Thank you for taking the time to share your feedback on our Herbal Essences Volumizing Mousse. We’re truly sorry to hear that it didn't live up to your expectations. Please know that this experience is not what we aim for, and we will be forwarding your comments to our Quality Assurance Team and the rest of our staff. To get the most out of your mousse, be sure to give the bottle a good shake before use. Dispense the mousse into your palm using a circular motion, starting from the center and working your way outward until you achieve the ideal volume for your hair. Gently rub the foam between your hands before applying it, as using too much pressure or rubbing vigorously can cause the foam to lose its volume quickly. Your satisfaction is our top priority, and we’re here to help. Whenever you have a moment, please feel free to give us a call at 1-855-236-3327 or email us via the Contact Us page on our website. We’d love to assist you further!
1 out of 5 stars
18 April, 2025
originally posted on herbalessences.com
bad for my hair
i bought this product over a month ago and have only used it a few times. i have very thin and not a lot of hair so i bought it in hopes it would add volume but it took away m what natural volume i had and made it flat. very disappointing
1 reply from Customer Care team - 9 months ago
We truly appreciate you taking the time to share your experience with our Herbal Essences Volumizing Mousse. We're really sorry to hear that it didn’t meet your expectations. Rest assured, we will pass your feedback along to our Quality Assurance Team and the entire Herbal Essences Team. We’d love to connect further to learn more about your experience and assist you in finding the perfect product for your hair care needs. Whenever you have a moment, feel free to give us a call at 1-855-236-3327 or email us through the Contact Us page via email.
1 out of 5 stars
Thumbs down graphic, would not recommend
16 March, 2025Verified purchase
Does not do a thing.
Does nothing at all. They were out of my favorite, L’Oreal in the black can. This stuff does nothing at all.
1 reply from Herbal Essences team - 10 months ago
Thank you for taking the time to leave a review on our Herbal Essences Volumizing Hair Mousse. We are so sorry to hear that it did not meet your expectations. Please know that we aim to create products that deliver the results our customers seek, so to hear this is a disappointment. We will definitely be sharing this report with our Quality Assurance Team as well as the rest of our Herbal Essences Team. It is important to understand that different products provide different results. You want to be sure to use the correct product for the style you are trying to create. We would really like the chance to learn more about your experience and assist you in finding the right product for your hair care needs. Please feel free to give us a call at 1-855-236-3327 or send us an email through the Contact Us page on our website.
2 out of 5 stars
7 March, 2025Verified purchase
Bad change
New Formula stinks. I wish they would have left it alone. If anyone knows of a good replacement please let me know. This used to be my favorite
1 reply from Herbal Essences team - 10 months ago
Thank you for taking the time to review our Herbal Essences Volumizing Mousse. We're truly sorry to hear that you're not pleased with the recent changes, and we assure you that your feedback will be shared with our team. Our goal was to maintain the fantastic benefits you’ve always loved in our mousse products. This new formula was designed to deliver the same volumizing effects you expect, although you might notice some slight differences in the foam's appearance due to the update. Rest assured, the product will still work wonders for your hair. For the best results, please remember to shake the bottle well before dispensing. Then, dispense the product into your palm using a circular motion, starting from the center and swishing outwards until you achieve the ideal volume of foam for your hair. Next, gently rub the foam between your hands before applying it to your hair. To keep the foam’s volume intact, use only a light touch between your hands. Too much pressure or vigorous rubbing can cause the foam to break down more quickly. We would love to further the discussion and learn more about what happened. Please give us a call at 1-855-236-3327 or send us an email through the Contact Us page on our website.
1 out of 5 stars
4 February, 2025
originally posted on herbalessences.com
New formula is trash
As someone who has used this mousse for 10 years, I'm disappointed that since the formula has changed the product is now trash. It has zero hold, my hair is a frizzy mess, and the amazing smell fades after just a few hours. Why did you try to fix something not broken. I used to get complimented on my hair all the time only using your mousse. Now I have been searching for new products to use as a curly hair girly. I hope the brand wakes up and brings the old formula back.
1 reply from Customer Care team - 11 months ago
We value your loyalty and would like to thank you for getting in touch about our Herbal Essences Volumizing Mousse. We're truly disappointed to hear that you aren't getting the same results you've come to love. We expected all of our consumers to get the same great results without any compromises to how your hair feels. What you've shared has been unexpected but please know that we are sharing your comments with the appropriate people on our team. Please, when you have the time, write to us through our Contact Us page so we can better assist you.
1 out of 5 stars
Thumbs down graphic, would not recommend
3 February, 2025Verified purchase
BUYER BEWARE
This product is not what it use to be. They changed the formula AND raised the price. The mousse just evaporates one it goes your hair leaning nothing to massage in. Terrible product. Very disappointed. Looking for another product to use. Good luck!
1 reply from Herbal Essences team - 11 months ago
We're very sorry to have disappointed you with the formula change to our Volumizing Mousse, and appreciate you leaving your honest review for us to share with our team. We genuinely aimed to deliver the same great volumizing benefits you’ve always enjoyed. Some slight differences in foam appearance may be noticeable as a result of the change, but please know the product will still work wonders for your hair. For the best results possible, give the bottle a shake before dispensing. If you aren't already, dispense the mousse in your palm using a circular motion, starting from the center and swirling your way outward until you have the best volume of foam for your hair. Rub the foam between your hands very gently before applying to hair to keep as much foam volume as possible. Too much pressure and/or vigorous rubbing can cause the foam to dissipate faster. If there's anything more we can do to assist you, please give us a call at 1-855-236-3327.
1 out of 5 stars
1 February, 2025
originally posted on herbalessences.com
Mousse gets runny before I can get it in my hair.
I've used this product for several years and really liked it. But now, I shake the can , get the mousse in my hand and before I can start applying it to my hair it "de-poofs" and runs through my fingers. This happened about a year ago, then got a can and it was fine and now it's happening again so had to get a different brand to use.
1 reply from Customer Care team - 1 year ago
Thank you for reaching out about our Herbal Essences Volumizing Mousse. We value your loyalty to our products and want to apologize for your more recent experience. Our products are put through many quality checks to ensure they reach you in the best of conditions. What you've shared has been unexpected but you can be assured that we are addressing this with our Quality Assurance team. Please, when you have the time, write to us through our Contact Us page so we can better assist you.
5 out of 5 stars
Thumbs up graphic, would recommend
5 January, 2025Verified purchase
Good smelling mousse
Smells really good ! I’ve only used it once in a small portion of my hair, but I’m sure it’ll hold all hair.
5 out of 5 stars
Thumbs up graphic, would recommend
29 December, 2024
good hair product
this is really good on the hair and smells amazing would recommend
4 out of 5 stars
Thumbs up graphic, would recommend
15 November, 2024Verified purchase
Works fine and smells good
I bought this for my husband bc he likes to use mousse to style his hair. This one works well and smells great. The only thing I don’t love about it is the consistency…. As soon as you spray it into your hands and rub it, it instantly just sort of… deflates. That may be a personal preference though.
4 out of 5 stars
Thumbs up graphic, would recommend
6 November, 2024Verified purchase
It's not as "holding" as it use to be
Don't want to write a review.
1 out of 5 stars
Thumbs down graphic, would not recommend
14 October, 2024Verified purchase
Horrible
Left white flakes all over sons hair. I would not recommend
1 out of 5 stars
9 October, 2024
originally posted on herbalessences.com
New Formula is Garbage
Same as all the others! The new formula is garbage and so are the canned responses from the help team. We know how to use mousse. We used this product for years. Your junk formula is the problem, not the loyal users you just abandoned.