Greenworks POWERALL 8" 24V 2Ah Cordless Polesaw Kit with Battery and Charger: 9' Length, 11' Reach

Hello Neb R. Thanks for sharing your experience. We are sorry to hear the 24V 8" Pole Saw did not have the power you were expecting. It is designed mainly for lighter trimming jobs usually up to about 3" limbs so we can see why it might feel limited compared to your 24V 12" chainsaw. \n\nThe higher the voltage of a product, the more power you will get and the heavier the job you can tackle. With higher voltage comes a higher price point, but depending on your workload, it may be necessary. Using the right tool not only makes the job easier but also safer. We have a variety of options for a range of household lawn care needs and hope this information is helpful. If you would like more details on which units may be best suited for your needs, please contact us through Live Chat on our site or by phone at 1-888-909-6757. We are here to help!

Hello Tyrion. We are sorry to hear that you are experiencing an issue with your tool. Often this indicates that the battery is not secure or that there may be an internal error preventing the unit from starting. When installing the battery please be sure to give it a firm push into place; a loose connection could be the culprit! If you have tried these suggestions and are still experiencing an issue, we urge you to start a Live chat on www.greenworkstools.com or call1-888-909-7657 for further assistance. We ask that you have access to your polesaw, battery, and charger at the beginning of your call and please be prepared to complete troubleshooting with our team.

Hello AngieArch, Thank you for your feedback. We are sorry to hear that you have experienced an issue with the chain staying on the bar. Chainsaw chains can come off due to multiple reasons such as worn-down bars, worn-down sprockets, and wrongly set chain tension. Please check the chain tension and condition of all parts prior to using. If anything is worn or damaged, replace parts before using again. Replace the bar if: • the groove is not fit with the height of the drive links (which must never touch the bottom). • the inside of the guide bar is worn and make the chain lean to one side. Chain Tension: Chains should be tensioned before use. Check intermittently throughout each chore to make sure the chain is kept properly tensioned. A correctly tensioned chain should only pull away from the bar enough to fit a dime (10c) between the teeth and the bar. *Do not tension a chain after you have finished using the tool. The hot metal expands. If the chain is tension when hot, then allow to cool. The contracting metal could potentially damage the chain, the bar and even the unit Wait until the next day for use (or at least until cooled) before tensioning. Should you have any further questions or warranty needs, please feel speak to Greenworks Customer Care at 1-888-909-6757 (1-888-90WORKS).