Greenworks POWERALL 2x24V 16" Brushless Cordless Chainsaw with (2) 4.0Ah Batteries and Dual Port Charger

Hello 603 girl. We are sorry to hear your experience with the chainsaw did not meet your expectations. Actual runtime can vary based on tree size, wood type, and usage conditions, even with higher-capacity batteries. We want to help resolve this. Please contact our support team at 1-888-909-6757 (Mon–Fri: 9 AM–7 PM EST, Sat–Sun: 9 AM–5 PM EST) or via our Chat Function so we can review your situation and discuss warranty or troubleshooting options. *Hours subject to change.

Hello Katsma. Thank you for sharing your experience. New chains tend to stretch, so we recommend checking the chain tension often and adjusting as needed. The chain is properly tensioned when there is no sag on the underside of the guide bar, and it feels snug but can still be rotated by hand without binding. Keep in mind that a chain adjusted while warm may become too tight as it cools. For best results, always check and set the “cold tension” before your next use. We have a video that helps explain how to tension the chain. You can check it out here: (https://youtu.be/WJOGDpSPzJM?t=84). After attempting the troubleshooting tip and, the problem persists. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30AM – 5PM EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. Saturday: 9AM to 5PM EST. Sunday: 9AM to 5PM EST. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.

Hello Doug1986. Thank you for sharing your experience. A chainsaw chain can dull quickly if it comes into contact with dirt, rocks, or other hard substances like nails, usually because of cutting too close to the ground, cutting dirty wood, or hitting debris embedded in the tree, essentially grinding down the cutting teeth on the chain; improper sharpening technique can also contribute to rapid dulling. What to do: Always keep the chain sharp: Regularly check your chain for sharpness and sharpen it when needed. Avoid cutting close to the ground: Lift logs off the ground before cutting to minimize contact with dirt. Clean the chain regularly: Remove debris from the chain after each use. Use the right chain for the job: Choose a chain designed for the type of wood you're cutting. Check chain tension: Ensure the chain is properly tensioned. Inspect for damage: Look for any bent or broken teeth on the chain. Hope this information helpful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools.com

Hello blhoit. We are sorry to hear of your experience. This is a diagnostic charger. The Charger LED Lights will illuminate in specific order to communicate. the current battery status. They are as follows: Blinking Green > Charging. Solid Green > Fully Charged. Solid Red Over > Temperature. Blinking Red > Charging Fault. To charge the battery, first place battery on charger and make sure you connect the battery to the charger, you will hear an audible click or snap sound. Second, once the battery is secure, a green flashing light will indicate that the battery is charging. A solid green light indicates that the battery is fully charged. We would suggest, removing the battery pack and unplug the charger. Wait 1 minute and plug the charger back in and reinsert the battery pack. If this does not yield results, our team would be happy to investigate your warranty options. Please consider contacting us at 1-888-909-6757 or by starting a live chat (www.greenworkstools.com) for further assistance. All we ask that you please have access to the charger, battery, and tool for troubleshooting purposes.