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Good Services - by Louise Downe (Paperback)

Name: Good Services - by Louise Downe (Paperback)
Brand: Bis Publishers
SKU: 79598197
Price: 15.99 USD
Availability: InStock
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Details

Highlights

Service design is a rapidly growing area of interest in design and business management.
About the Author: Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.
192 Pages
Business + Money Management, Development

Description

Book Synopsis

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

About the Author

Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.

Specifications

Dimensions (Overall): 7.6 Inches (H) x 5.1 Inches (W) x .7 Inches (D)

Weight: .75 Pounds

Suggested Age: 22 Years and Up

Number of Pages: 192

Genre: Business + Money Management

Sub-Genre: Development

Publisher: Bis Publishers

Format: Paperback

Author: Louise Downe

Language: English

Street Date: March 3, 2020

TCIN: 79598197

UPC: 9789063695439

Item Number (DPCI): 247-39-3709

Origin: Made in the USA or Imported

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Shipping details

Estimated ship dimensions: 0.7 inches length x 5.1 inches width x 7.6 inches height

Estimated ship weight: 0.75 pounds

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