Twin/Full Size Wooden Daybed with Trundle, Built-in Storage Cabinet & Shelves, Multifunctional Bed Frame for Kids & Guests, White/Gray - ModernLuxe

Dear Customer, we are truly sorry to hear that the product has not met your expectations—this is certainly not the experience we want you to have. However, please allow us to explain. Our components are manufactured using precision machinery and processes, and we conduct pre-shipment inspections to ensure smooth assembly for our customers. Under normal circumstances, misaligned pre-drilled holes should not occur. Could you kindly double-check if the assembly was performed in strict accordance with the instructions provided? If the issue persists after verification, please do not hesitate to contact our customer support team. We will promptly find a satisfactory solution to ensure you can complete the assembly smoothly. We also want to assure you that we are more than willing to address all product-related issues for our customers, including the installation problem you mentioned. It’s possible that the person you contacted was not our dedicated customer service team, which led to the misunderstanding that we could not offer assistance. We kindly ask you to verify whether you reached out to our dedicated support team. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Thank you for your understanding, and we sincerely hope you will give us the opportunity to resolve this matter for you. Best regards, ModernLuxe