Crisis Management in Tourism - by Kyriaki Glyptou

About the Book

Learn strategies for developing and implementing long-term resiliency into managing crises impacting the tourism industry.

Book Synopsis

Crisis Management in Tourism is ideal for upper-level undergraduate and postgraduate students to develop frameworks and approaches for navigating crises in the travel industry.

Taking a multidimensional approach to crisis management to understand how crises in tourism are interrelated, this textbook considers:
The complexity of managing crises in tourism and why traditional approaches fail in high-stake scenarios
The key nine dimensions of crisis management: legal and regulatory, operational, financial, communication and media, strategic and competitive, reputation and brand, political and governmental, ethical and social, and the human element
The future of the tourism industry and the opportunities and challenges posed by the climate crisis, geopolitics, local community tourism protests and more

With in-text learning features - learning objectives, reflective questions, simulation exercises and interviews with tourism and crisis management professionals - this textbook prepares students to engage with these critical issues in their future careers. Real-world examples are included from destination management organizations (VisitBritain, Greek National Travel Organization), climate crisis and natural disaster responses such as during the Australia wildfires in 2019-20, and from leading travel companies (TUI, Jet2). Additional online resources include PowerPoint lecturer slides and videos of practitioner interviews and simulation activities.

About the Author

Kyriaki Glyptou is Senior Lecturer in International Tourism Management at Leeds Beckett University, UK, where she teaches Critical Issues in Tourism for undergraduates and Crisis Management and Resilience in the Tourism Sector at the postgraduate level. She has gained international exposure as a senior research associate of sustainable development projects including for UN Tourism and the United Nations Environment Programme/Mediterranean Action Plan (UNEP/MAP).