Consumer Cellular Iris Ally Medical Alert Device

A: Hi Craigo! Consumer Cellular provides no contract cellular service, so our customers can turn service on or off whenever they want. If you have any additional questions, please call one of our Consumer Cellular U.S. based customer support representatives at 800-686-4460.

A: Hi, thanks for reaching out about Consumer Cellular Iris Ally Medical Alert Device Yes, you can activate and deactivate the Consumer Cellular Iris Ally Medical Alert Device intermittently because the service is contract-free and can be canceled at any time. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi JoAN! When you first activate and set up with Iris Ally with us, 3 trusted contacts can be added to receive automatic text updates from the ERC (Emergency Response Center). You can have up to a maximum of 10 contacts added to receive these texts updates and each will need to first opt in to receive these texts. We are happy to help with your activation and assist you with setting up your new device, please call one of our Consumer Cellular U.S. based customer support representatives at 800-686-4460.

A: Hi, thank you for reaching out about Consumer Cellular Iris Ally Medical Alert Device. Yes, it is possible to have multiple people, including your two sons, notified when an emergency call is made using your Consumer Cellular Iris Ally medical alert device. The notification process, however, is managed by the 24/7 Emergency Response Center, not by direct simultaneous dialing from the device to all contacts. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Trudy! With Consumer Cellular service, you will receive a monthly billed invoice at the end of each billing cycle, which you pay afterwards on the due date. We offer a few different options for paying your bill each month such as; online through our website, mailing in a personal check or money order, AutoPay, or by calling into us and making a payment with a debit or credit card. If you have any additional questions, please call one of our Consumer Cellular U.S. based customer support representatives at 800-686-4460.

A: Hi, thanks for reaching out about Consumer Cellular Iris Ally Medical Alert Device For questions about service activation please reach out to Consumer Cellular for assistance. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Irish Rose! This device comes with a 1 year manufactured warranty, this would cover a repair or replacement of your device at no cost for a covered issue under the manufacturer warranty. To learn more about what is covered under the 1 year manufactured warranty or if you have any additional questions, please call one of our Consumer Cellular U.S. based customer support representatives at 800-686-4460.

A: Hi, thank you for reaching out about Consumer Cellular Iris Ally Medical Alert Device: Water-Resistant with Belt Clip & Lanyard. If the Iris Ally fails, you don't necessarily have to buy another one. The device is covered by a 12-month Limited Warranty from Consumer Cellular for hardware and battery malfunctions, which will be repaired or replaced for free. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Karen! The Iris Ally's Charging cradle will need to be charged for a full two hours before it's ready for action. When it's fully charged, the light on the back of the charging cradle will turn a sold blue. Once fully charged, perform a first-time test by pressing and holding the Help Button (picture of phone on Iris Ally) until you hear "Calling the Emergency Call Center". You will then be connected with an agent who will request to speak directly to the IRIS Alley user, confirm audio quality, confirm account information, updated trusted contacts. If you have any additional questions, please call one of our Consumer Cellular U.S. based customer support representatives at 800-686-4460.

A: Hi, thanks for reaching out about Consumer Cellular Iris Ally Medical Alert Device: Water-Resistant with Belt Clip & Lanyard According to Consumer Cellular's documentation charge the device for at least two hours, then press and hold the help button to perform a test call. The device comes pre-activated, so these steps get it ready for use, and you should test it monthly by placing another test call to ensure continued functionality. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Christine! The Consumer Cellular Iris Ally does not require Wi-Fi. This device is locked to be used with Consumer Cellular service only. If you need assistance with your activation or if you have any additional questions, please call one of our Consumer Cellular U.S. based customer support representatives at 800-686-4460.

A: Hi Christine, thanks for reaching out about Consumer Cellular Iris Ally Medical Alert Device. Based on the information available, the Consumer Cellular Iris Ally Medical Alert Device primarily relies on cellular network connectivity, not Wi-Fi. Here's a breakdown: Cellular Network Dependence: The Iris Ally device operates on Consumer Cellular's wireless network, which provides nationwide coverage. This means it uses cellular signals to connect with emergency responders. This design allows the device to function both inside and outside the home, providing greater flexibility and security. No Wi-Fi Requirement: The Iris Ally is designed to work independently of a Wi-Fi connection. Therefore, you don't need to have a Wi-Fi network in your home for the device to function. Key Features: The device utilizes GPS location tracking, which also relies on cellular signals and satellite technology, not Wi-Fi. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Carmy, thanks for reaching out about Consumer Cellular Iris Ally Medical Alert Device To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hello! This device is locked to Consumer Cellular service as it requires more than just a wireless signal. In case you didn't know, Consumer Cellular uses the same towers as AT&T! We have rate plans that start at $20 per month! For more information, please call one of our Consumer Cellular U.S. based customer support representatives at 800-686-4460.

A: Hi Cindy B! If the help button is pressed for longer than 2 seconds or a fall is detected, our emergency call center will respond. They will also send an email and SMS text message to each trusted circle of contacts chosen when setting up the device. If you have any additional questions, please call one of our Consumer Cellular U.S. based customer support representatives at 800-686-4460.

A: Hi Cindy B, thanks for reaching out about Consumer Cellular Iris Ally Medical Alert Device. With the help button you’ll receive help 24 hours a day, 7 days a week, 365 days a year with just the push of a button and connect to one of our trained Response Specialists who will dispatch help to your location. You can update your address, telephone number, secondary address and more. You can also add, edit and remove emergency contacts. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: We are Consumer Cellular users

A: Good afternoon! The monthly service for the Iris Ally is $25/month or $23.75/month for AARP members. If you have any additional questions, please call one of our Consumer Cellular U.S. based customer support representatives at 800-686-4460.

A: The service plan includes 24/7 help, fall detection, GPS tracking, and reliable cellular service.