2pk 3" x 3" LED Flameless Black Wick Candles White - Threshold™: Wax Pillar, Battery Operated, Decorative

Thanks for reaching out. We are sincerely sorry for the frustration you are having with removing the battery from the safety system on the candle. The screw is to make the product safer for those who might be at risk (i.e. children) to access and remove the battery. We understand that this may have presented a difficult situation when the screw is damaged when trying to remove, and we apologize for any inconvenience. The easiest way to remove the screw is with a number 0 or 1 Phillips screwdriver with a tip width of 2.5 mm to 3 mm. You want to make sure that the screwdriver has good edges and has not been stripped or worn down. Once you have opened the port and removed the button cell battery the product is safe for general household use, and the screw can be discarded as it isn't necessary for the device to function. If you are still having a difficult time removing the screw, there is a chance that the threaded hole for the screw was damaged on assembly or that there is debris in the threads. To remove it, you can try over-tightening the screw by turning it clockwise, and you should be able to feel it getting easier to turn. Then, place one finger on the latch over the door to the battery port, press in to disengage the lock and gently pry up on the door while turning the screw counterclockwise. Once the door is removed, remove the battery and dispose in accordance with local regulations. Place the battery port door on a surface that will not be damaged by the screw point. Put gentle downward force on the door and turn the screw head with the screwdriver counterclockwise, and the screw should start to back out of the threaded hole.

Thanks for reaching out. The easiest way to remove the screw is with a number 0 or 1 Phillips screwdriver with a tip width of 2.5 mm to 3 mm. You want to make sure that the screwdriver has good edges and has not been stripped or worn down. Once you have opened the port and removed the button cell battery the product is safe for general household use, and the screw can be discarded as it isn't necessary for the device to function. If you are still having a difficult time removing the screw, there is a chance that the threaded hole for the screw was damaged on assembly or that there is debris in the threads. To remove it, you can try over-tightening the screw by turning it clockwise, and you should be able to feel it getting easier to turn. Then, place one finger on the latch over the door to the battery port, press in to disengage the lock and gently pry up on the door while turning the screw counterclockwise. Once the door is removed, remove the battery and dispose in accordance with local regulations. Place the battery port door on a surface that will not be damaged by the screw point. Put gentle downward force on the door and turn the screw head with the screwdriver counterclockwise, and the screw should start to back out of the threaded hole. We wish you the best.

S1234, we are sorry to hear of your unfortunate experience. For assistance, please email us at CustomerSupport@Rimports.com. We wish you the best.

SCD, we are sorry to hear about your experience. We would love to learn more so we can best assist you. Please email us at CustomerSupport@Rimports.com. Thanks and we wish you the best.

We are sorry to hear about your frustrating experience, MR. For assistance, please email us directly at CustomerSupport@Rimports.com. Thanks.

We are so sorry to hear of your unfortunate experience with your flameless LED candles. For assistance in the future, you can always email us directly at CustomerSupport@Rimports.com. Have a great day.

Hi Anonymous. Thanks for reaching out. We are sincerely sorry to hear of the trouble with removing the screw on the battery port on the Try Me item. Please reach out to our team for assistance at customersupport@rimports.com.