Full XL Upholstered Daybed with LED Light Strip and Trundle, Modern Linen Bed Frame, Beige - ModernLuxe

Dear Customer, we are truly sorry to hear that our bed has not met your expectations and has caused you such inconvenience—this is certainly not the experience we want our customers to have. However, please allow us to explain. Under normal circumstances, all the parts of our bed should come with pre-drilled holes. Beside, every product undergoes a thorough inspection before packaging to ensure all components are intact and complete, allowing our customers to assemble the bed smoothly. There might have been some unexpected issues affecting your package, and we sincerely apologize for the trouble this has brought you. If you still need assistance, please contact our dedicated customer service email. We will respond promptly and resolve the problem for you to ensure your satisfaction. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Additionally, regarding the drawers, could you please check if all the parts have been tightened properly? If you are still unsatisfied after checking, please feel free to reach out to us. We will review the issue promptly and find a solution for you. Thank you for your understanding. We hope to have the opportunity to resolve these problems for you. Your feedback is highly appreciated, and we have already shared it with our relevant team to conduct a re-review and make improvements, preventing similar issues from happening again. Best regards, ModernLuxe