Twin Size Wood Low Loft Bed with Ladder, Espresso 4L - ModernLuxe

Dear Customer, we are sorry that our bed did not meet your expectations and regret any inconvenience this has caused you and your child—this is certainly not the experience we want you to have. However, please allow us to explain. Our bed undergoes inspections during design and production to ensure it provides stable support for safe use. So, could you kindly check if all components of the bed are fully tightened? Loose parts can often lead to instability, which may be the cause of the issue you’re facing. If it remains unsatisfactory after your check, please contact our customer service team. We will respond promptly and work with you to find a solution. Besides, the surface of our products is carefully treated to resist chipping under normal use. There might be some special circumstances and we hope to have the opportunity to understand the cause and resolve it for you. Could you please share specific details about the chipping? We will review this information to address the problem, ensuring your child can use a sturdy and intact bed as expected. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Thank you for your understanding and patience. We value your feedback and sincerely hope to have the opportunity to resolve this matter for you. Best regards, ModernLuxe

Dear Customer, we are sorry to hear that our product did not meet your expectations—this is absolutely not the experience we want any of our customers to have. Please allow us to explain that every component of our products undergoes a thorough inspection before packaging to ensure they are in perfect condition. The issues you encountered may have arisen from unexpected circumstances during storage or transportation—for example, prolonged exposure to high temperatures during transit, or rough handling that could lead to severe friction and collisions between parts. Though this is not something we can directly control, we are more than willing to resolve it for you. Could you please contact our customer service email? Our team will respond promptly to work with you on finding a satisfactory solution to ensure you receive a fully intact product that meets your expectations. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Thank you for your understanding, and we genuinely look forward to hearing from you soon. Best regards, ModernLuxe

Dear customer, thank you for choosing our products and being satisfied. We will continue to do our best to bring you a better shopping experience. Thank you for your patronage. Thank you! -ModernLuxe