Twin/Full Size Wood Daybed with Trundle and Fence Guardrails - ModernLuxe

Dear Customer, we are sorry that this purchase experience did not meet your expectations. However, we want to assure you that under normal circumstances, we are absolutely willing to offer all necessary after-sales support related to our products. The issue you faced—being unable to get help—may have resulted from a misunderstanding: it’s possible that you contacted a team not dedicated to our brand’s customer service, rather than our exclusive support team. Could you please reach out to our dedicated customer service team directly? We will respond promptly to work out a satisfactory solution for you, ensuring you receive the intact product you expected. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. We also appreciate you sharing this feedback. However, please allow us to explain that every product component is rechecked before packaging to confirm it is in good condition. Your issue may have been caused by unexpected issues. We have already passed this feedback to our relevant teams to take measures that prevent similar situations from happening again. Thank you for your understanding, and we hope to have the opportunity to resolve this issue for you. Best regards, ModernLuxe