Turandoss Black Cross Necklace for Men Boys, Stainless Steel Cross Pendant Necklaces, Birthday Valentine's Day Gifts for Men, Boys, 16inches, Black

A: Dear Giuseppe, Thank you for bringing this issue to our attention. We are truly sorry to hear about your experience with our Black Cross Necklace and appreciate you taking the time to inform us. Your feedback regarding the necklace being "easy to lose" is taken very seriously. To ensure we resolve this for you promptly and accurately, could you please clarify the specific issue? Did the clasp accidentally come undone, causing the necklace to fall off? Did the cross pendant detach from the chain? Or did the chain itself break? At Turandoss, we stand behind the quality of our products. Situations like the one you described are uncommon, and we are committed to making it right for you. As a gesture of our apology and to restore your confidence in our brand, we would like to offer you the following solutions: Option 1 (Recommended): We will immediately ship a brand new replacement necklace to you at no cost. There is no need to return the original item. Option 2: If you prefer, we can process a full refund for your order. You can simply keep or dispose of the original necklace. To proceed with either option, please reply to this message with your Order Number and preferred solution. Again, we sincerely apologize for the inconvenience this has caused. Your satisfaction is our top priority, and we hope to have the opportunity to provide you with a better experience. Best regards, Turandoss Team

A: The dimensions of the cross is 29.7*17.7*4.3MM