Samsung 15W Wireless Charger Duo [2022] (White)

Howdy Sully, Thank you for sharing your experience with the Wireless Charger Duo. These charging accessories are designed to support various Galaxy devices while keeping setups simple and aligned. Sometimes, you may need to remove your case if it isn't compatible with wireless charging, since the battery must align with the charger's coils for efficient charging. The Wireless Charger can also charge Galaxy Watches. However, if you've recently upgraded to the Galaxy Watch8, note that its new design includes sensors. It's recommended to use the included charging dock due to the device's structure. Your feedback highlights how cases and wearables can affect charging ease. Thanks for being part of the Samsung ecosystem and sharing your thoughts. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there JimMcK, Thank you for sharing your long-term experience with the 15W Wireless Charger Duo. It’s great to hear how well it has charged your Galaxy phone, watch, and earbuds all at once. Designed to make daily charging easier with reliable performance, this Duo shows Samsung’s focus on convenience in the Galaxy lineup. Your feedback after years of use provides useful insights for others thinking about a simple charging solution. We appreciate your ongoing support and thank you for being a Samsung customer. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hola Maghie, Thanks so much for reaching out and sharing your experience with your 15W Wireless Charger Duo Cable. If you notice your charger isn’t charging as quickly as before, it might help to double-check that you’re using an authentic Samsung charging cable and adapter. This ensures you get the best charge and that your wireless charger is supplying the right power to your device. Just a quick reminder, Samsung products are covered by a limited 12-month warranty against manufacturing defects in material and workmanship. Feel free to contact our friendly Samsung Support Team to explore warranty options — we’re here to support you! Thanks again for choosing Samsung! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Earsbleeding, Thank you for reaching out and sharing your experience with the 15W Wireless Charger Duo Cable. It's normal to hear a slight noise when charging your devices with fast charging enabled. The wireless fast charging pad contains a fan that activates to cool the charger during use, helping to prevent overheating. This fan may produce some sound while fast charging, but it aids in speeding up the charging process. If you'd like to reduce the noise, you can deactivate fast charging. However, if the noise is loud and concerning even after deactivating fast charging, we encourage you to contact our Samsung Support Team at your earliest convenience. We look forward to hearing from you, and we appreciate your support as part of the Samsung community! https://www.samsung.com/us/support/troubleshooting/TSG01001490/#wireless-charger-is-making-noise -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Maryingreenwood, Thank you for reaching out and sharing your experience with your 15W Wireless Charger Duo Cable. We aim to provide our customers with convenient charging options, including wireless charging. If your charger is blinking, there are a few troubleshooting steps we can take to resolve the flashing light. An orange light may indicate that the charging cable is not supplying enough power to the wireless base. If your wireless charger and phone do not seem to connect and the charger is flashing, here are some options to help you: 1. Ensure that your phone is placed correctly on the charger. 2. Remove any devices that you are trying to charge. If the light stops blinking, please refer to the "Phone is not charging with wireless charger" section for further instructions. 3. Inspect the charger, cables, and AC adapter for any damage. Look for bent connections, frayed wires, or other physical issues, and replace any damaged parts. 4. Connect the charger to the AC adapter and plug it into a functioning power outlet. The light should flash briefly and then turn off when the charger is ready. A link to an article with more detailed steps is provided below for your convenience. If you have already tried these steps and are still experiencing the flashing light, please don’t hesitate to contact us directly. Our skilled members of the Samsung Support Team are here to assist you. Thank you once again for reaching out, and we appreciate your support as part of the Samsung community. https://www.samsung.com/us/support/troubleshooting/TSG01001490/#wireless-charger-has-a-blinking-light -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Matt... Thank you for your review of the Samsung 15W Wireless Charger Duo. We appreciate your input as it ensures we remain innovative and improve on the designs and functionality of our products. Please feel free to contact Samsung Support, attached below, if we can be of any assistance. Thank you for being a valued customer. -Bethany smsng.us/Samsung-Support

Aloha Jason, Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung 15W Wireless Charger Duo Cable. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. With so many people already having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Wall chargers are sold separately if you do not have a compatible charging block laying around. For orders placed on Samsung.com or the Shop App that were not picked up at a store, you have 15 days to request a return (30 days for POWERBots and Vacuums). Once requested, you’ll have an additional 15 days to print and mail your Return Shipping label. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us regarding your purchase. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy- smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community

Hi there, Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung 15W Wireless Charger Duo Cable. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. With so many customers already having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Charging blocks and adapters are sold separately. For orders placed on Samsung.com or the Shop App that were not picked up at a store, you have 15 days to request a return (30 days for POWERBots and Vacuums). Once requested, you’ll have an additional 15 days to print and mail your Return Shipping label. If you would like any further assistance, please do not hesitate to reach out Samsung Support when it is convenient for you. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy- smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community

Hi Almen, thank you for your feedback on your Samsung 15W Wireless Charger Duo. We value your feedback as we continue to strive for innovation in our product line and provide our customers the best experience possible. We look forward to hearing any further feedback or questions you have about your Samsung products, and appreciate you being a Samsung customer. -Elizabeth Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Hi Clay, we appreciate your feedback on your Samsung 15W Wireless Charger Duo. This device does come in two different packages, this one does not include the charging adapter for those who already own them. The other package will come with the adapter for those who don't have a compatible one. The specs page of this device will also list compatible device and the Gear Series of watches is not supported to charge on this device. As for your Samsung Galaxy S22 Ultra. if the device is showing the green light when placed on the device, we recommend reaching out to the Samsung Support Team, linked below, for additional help. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

JMcD, we appreciate you taking time to provide your feedback to us regarding your Samsung 15W Wireless Charger Duo. This device is compatible with charging your Samsung Galaxy Z Fold4. We would be happy to help you troubleshoot what may be causing your difficulty. The Samsung Support Team, linked below, is always available to assist you. Thank you for being a Samsung customer. -Elizabeth Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Jose, thank you for your feedback on your Samsung 15W Wireless Charger Duo. In terms of Samsung Watches this device is only compatible to charge Galaxy Watch Active and later as well as Galaxy Watch3 and later. You can use this device to charge your cellular device as well as if you own Samsung Galaxy Buds+ or newer versions. This information is available on our website under the Specs section of the device page. Thank you for being a Samsung customer, please feel free to reach out to us with any further feedback or questions regarding your Samsung products. -Elizabeth Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages