Purina Fancy Feast Medleys In a Delicate Sauce Gourmet with Fish Wet Cat Food Tuna Florentine with Garden Greens - 3oz

Thank you for reaching out to us. We’re sorry to hear that your cats were not interested in Fancy Feast Medleys Tuna Florentine With Spinach in a Light Broth. We understand that every cat has unique preferences, and finding the right recipe can sometimes be a challenge. We’d appreciate the opportunity to learn more about your cat’s tastes so we can better assist you in finding a product they’ll enjoy. Please don’t hesitate to contact us through the following link: https://www.purina.com/contact-us. - The Fancy Feast Team

Thank you for sharing your experience with Fancy Feast Medleys Tuna Florentine With Spinach in a Light Broth. We’re truly sorry to hear how upsetting this has been, especially since this was the only food your cat would willingly eat. We understand how stressful it can be to open a new case and find that the product doesn’t look or smell like the familiar tuna in a creamy sauce you were expecting. This is certainly not the experience we want for you or your cat, and we regret the inconvenience and expense this has caused. We’d appreciate the opportunity to learn more about the product you received so we can look into this further. When you have a moment, please contact us by following this link: https://www.purina.com/contact-us/. Or contact us at 1-800-933-0991. Our team is available Monday through Saturday, from 8 a.m. to 5 p.m. CT. We look forward to speaking with you. - The Fancy Feast Team

Thank you for bringing this to our attention. We’re sorry to hear about the confusion with the Fancy Feast Medleys Tuna Florentine With Spinach in a Light Broth that you received and understand how frustrating it can be when a favorite recipe isn’t what you expected especially when your cats have a clear preference. We’re not aware of a labeling mix-up, but we would appreciate the opportunity to look into this further. Please contact us directly so we can gather additional details, please feel free to contact us through this link: www.purina.com/contact-us. We’re here to help! - The Fancy Feast Team

Thank you for taking the time to share your experience with Fancy Feast Medleys Tuna Florentine With Spinach in a Light Broth. We’re truly sorry to hear about your disappointment, especially knowing this was your cat’s favorite food. We understand how frustrating it is to have a picky eater particularly when you’ve purchased a full case and pet food costs are already high. While occasional changes in color, aroma, or texture can happen due to natural ingredient variation, we understand that any difference can affect a cat’s willingness to eat. Your feedback about the recipe, broth color, and smell is important to us and will be shared with our product team for review. When you have a moment, please contact us by following this link: https://www.purina.com/contact-us/. - The Fancy Feast Team

We’re very sorry for how frustrating and upsetting this has been, and we truly understand why you’re feeling this way. When you finally find foods your cats can safely eat especially with allergies involved any unexpected change can feel overwhelming and unfair. Fancy Feast Medleys Tuna & Wild Salmon Florentine recipes are meant to have a creamy white sauce, and we know how important consistency is for cats with dietary restrictions. Hearing that the Tuna Florentine no longer looks or smells the same and that one of your cats is now refusing it is deeply concerning. This is not the experience we want for you or your cats. Your feedback is extremely important, and concerns like yours are shared directly with our product and quality teams. When time permits, please reach out to us directly at https://www.purina.com/contact-us. - The Fancy Feast Team

Thank you for reaching out to us and for your long-time loyalty to Fancy Feast Medleys Tuna Florentine With Spinach in a Light Broth. We understand why this change would be concerning, especially since the Florentine varieties have traditionally featured a signature white, creamy sauce. At this time, variations in appearance such as sauce color or consistency can occasionally occur due to normal ingredient differences or processing factors and do not necessarily indicate a safety or quality issue. However, we understand how important it is to feel confident about what you’re feeding your cat. We would appreciate the opportunity to look into this further and confirm whether any changes have occurred or if the product you received differs from our intended formulation. When time permits, please reach out to us directly at https://www.purina.com/contact-us. or contact us at 1-800-933-0991. Our team is available Monday through Saturday, from 8 a.m. to 6 p.m. CT. We look forward to speaking with you. - The Fancy Feast Team

Thank you for reaching out and sharing your experience with us. We’re truly sorry to hear that your cats aren’t enjoying the current version of the Fancy Feast Medleys Tuna Florentine With Spinach in a Light Broth. When a long-time favorite suddenly changes, it can be frustrating especially when your cats notice it right away. We haven’t intentionally changed the recipe, but natural ingredient variations or production differences can sometimes affect the appearance, texture, or aroma in a way pets may pick up on. That said, your feedback is important, and we’d like to look into this specific batch to understand what happened. When time permits, please reach out to us directly at https://www.purina.com/contact-us. - The Fancy Feast Team