Phoenix 500 PHX562 Machine Made Indoor Area Rug - Light Blue/Ivory Grey - 8'x10' - Safavieh
$151.99 reg $248.00
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10 May, 2025Verified purchase
Beautiful rug but.....
I ordered this beautiful rug for my living room. When it arrived, it was half rolled, half folded in the packaging. The folded areas had very deep creases. I contacted Safavieh about the issue, and completed all of the suggestions recommended. Some of the wrinkles relaxed, but there still remain a few that are unresponsive to any of the solutions. The rug is too large for me to return on my own (9x12) so I will have to keep it. The colors are beautiful and it goes well in my living room. But, the wrinkles do annoy me.
1 reply from SAFAVIEH Product Expert team - 8 months ago
Here are a few suggestions you may want to consider for reducing the creases, waves, wrinkles, and or kinks: 1. Back rolling or reverse rolling the rug - Unroll the carpet and roll it up again in the opposite direction. To keep it secure, place heavy furniture on the rug while back-rolled/reverse-rolled to keep it from unraveling. (Leave it back rolled for 1-3 days). 2. Refer to our video on how to unpack, unroll, straighten and flatten your new rug -How to Straighten an Area Rug - Safavieh- https://www.youtube.com/watch?v=3A4L4pCNS5U 3. Refer to our additional video on how to remove creases - How to Remove Creases from Indoor-Outdoor Rugs. 4. Use indoor rug/carpet tape- tape down the corners of the rug to secure and flatten the ends of your rug. 5. For folded corners, the best thing to do is to fold the corners under and let them rest for several days. 6. Place the rug on a hard flat floor instead of a carpet while it relaxes. 7. Use a rug pad to prevent slipping and sliding – Rug Pads. 8. Use a rug gripper for hardwood flooring. 9. Vacuum the rug where the creases are located. 10. Simply allow ample time for your rug to settle. In most cases, all you need to do is lay your Safavieh rug flat, and the waves/wrinkles/creases will even themselves out.