A: Hello, Thank you for your honest feedback — we completely understand your concern. The term “self-cleaning” can be confusing, and we take responsibility for making sure it’s clear how the Purrtek works. The Purrtek automatically separates and removes clumped waste after each use, collecting it in a sealed compartment so you don’t have to scoop daily. However, the waste drawer still needs to be emptied occasionally, and the litter topped up — this helps keep it fresh and hygienic. Let us know if we can do anything else for you - we're here to help. Petcove Customer Care

A: Hello, Thank you for reaching out. We sincerely apologize for any confusion this may have caused, and we appreciate you bringing it to our attention. The advertisement for the Ironpaws Stainless Steel Litter Box has already been corrected. Please let us know if there’s anything else we can assist you with—we’re always happy to help.

A: Hello, Thank you for reaching out. The PurrTek is a smart self-cleaning litter box designed to automate waste removal for you . It uses an advanced waste-collection system that sifts clumps directly into a waste bin, keeping them separate from the mechanical components. This design helps reduce litter usage and keeps the litter fresh for longer periods. The litter box also includes automated waste removal and deodorizing cycles to maintain freshness. It's equipped with weight sensors and an infrared sensor that pause cleaning and deodorizing cycles when a cat approaches or enters the litter box, prioritizing your pet's safety. Let us know if we can do anything else for you - we're here to help.

A: Hello, Thank you for reaching out. The PurrTek is a smart self-cleaning litter box designed to automate waste removal for you . It uses an advanced waste-collection system that sifts clumps directly into a waste bin, keeping them separate from the mechanical components. This design helps reduce litter usage and keeps the litter fresh for longer periods. The litter box also includes automated waste removal and deodorizing cycles to maintain freshness. It's equipped with weight sensors and an infrared sensor that pause cleaning and deodorizing cycles when a cat approaches or enters the litter box, prioritizing your pet's safety. Let us know if we can do anything else for you - we're here to help.

A: Hello, Thank you for reaching out. The PurrTek Smart Self-Cleaning Litter Box is an automatic cleaner that sifts clumps into a waste bin to keep the litter fresh and reduce the need for manual scooping . It also has automated waste removal and deodorizing cycles . The litter box does not run on batteries; it plugs into a standard electrical outlet using a power adapter . For waste disposal, the litter box uses 2.5-gallon garbage bags that are 17.7" x 17.7" . The waste bin has a 12-liter capacity and can hold up to 15 days of waste for one cat or 5 days for three cats. When the waste bin is full, you simply remove the pre-fitted bag, secure it, and dispose of it.

A: Hello, Thank you for bringing this to our attention. Rest assured, our team will look into this. Here are the key features of the Purrtek self-cleaning litter box: An innovative waste-collection system that sifts clumps directly into a waste bin . Automated waste removal and deodorizing cycles . Dual safety measures, including weight sensors and an infrared sensor, to pause cleaning cycles when a cat approaches or enters . It is suitable for multi-cat households with up to three cats and can accommodate cats up to 18 pounds. Let us know if we can do anything else for you - we're here to help.

A: Hello, Thank you for reaching out. The model number for the PetCove IronPaws Stainless Steel Cat Litter Box is PC-IRNPW-STL-GRY. This model name reflects its key features: IronPaws design in stainless steel with gray coloring.

A: Hello, Thank you for reaching out. The PetCove IronPaws Stainless Steel Cat Litter Box doesn't require any power - it's a manual litter box that operates entirely without electricity. For waste management, you have flexible options: No bags required: The stainless steel base can be used without any liner bags - just scoop waste directly and clean the steel surface Optional bags: You can use standard litter box liners or trash bags if preferred, though many customers find the stainless steel so easy to clean that bags aren't necessary The odor control comes from the built-in carbon filter system with PurrFresh carbon bags (included) that should be replaced every 3-5 days - no power needed.

A: Hello, Thank you for reaching out. Please choose a quick-clumping litter, such as bentonite clay litter or mixed tofu litter (a combination of tofu litter and bentonite clay), so waste does not stick to the bottom of the litter pan (where it would stay until you clean the cylinder).Do not use:Silica gel (crystal) cat litter. Non-clumping or loose-clumping litter. Low-density or very lightweight cat litter, such as pine litter or activated carbon litter, as this type of litter is too light to easily pass through the filter. To determine if Arm & Hammer Hardball litter can be used, you would need to confirm its specific type and pellet size to ensure it aligns with the recommended litter compatibility. The maximum weight limit for cats using this litter box is up to 18 pounds. Therefore, a 24-pound cat exceeds the weight capacity recommended for this product. Let us know if we can do anything else for you - we're here to help.