Oral-B iO Series 2 Electric Toothbrush

Every consumer’s iO2 is designed to provide thorough cleaning, and we’re sorry for your experience. What you’ve shared is rare, but can happen if the product isn't cleaned properly. Regular cleaning as per instructions can help prevent this. Thoroughly rinse the brush head while the toothbrush is on, then turn the handle off, remove the brush head, and clean both parts separately under running water. Please ensure that the toothbrush (without the brush head) is switched on while cleaning. Then, wipe both the handle and brush head dry. We’re happy to further help you with this, call us for more help any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

We're sorry that you're not enjoying the present your husband picked up for you, Micky. We always hope consumers will love their iO2, and appreciate the thorough clean it delivers. It might help to know that you only need a small dollop of toothpaste on the brush head when brushing. Then, don’t turn the brush on until it’s inside your mouth. Once it’s working, let the brush do the work, moving it from tooth to tooth, without scrubbing. If you’d like more help with this, know we’re here to help, and hope you’ll give us a call any Monday-Friday, from 9 AM to 6 PM, EST, at 1 (800) 566-7252.

Thanks, Francesca, for sharing your thoughts and experience with us regarding your Oral-B iO2. We’re very sorry you’re unhappy with the design of this, and other iOs. When we design our products, we do extensive research and consumer testing to create features that we think you'll love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so know your comments will be shared with the rest of our team. We'd be happy to further assist you with this; call us any Monday-Friday, from 9 AM to 6 PM, EST, at 1 (800) 566-7252.

Thank you for your review, Kathleen. We’re sorry to hear about your experience. Please note that there’s nothing in our toothbrush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes. Although rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that may make the plastic porous. We've also put a lot of thought and effort into the design to make it easier to clean. We recommend the following cleaning method: rinse the brush head under running water with the handle turned on. Then, switch it off, remove the head, clean both parts separately, and dry them thoroughly before reattaching. We hope these cleaning tips are helpful, and we'd be happy to assist you further and learn more. Please feel free to call us at (800) 566-7252.

We’re sorry to hear that your order was delivered with the security tag, Asharia. For further assistance, please contact Target directly at 1-800-440-0680. They'll be able to take a closer look and help make it right.

Thank you for your feedback, Sarah. It’s important to us and will be shared with our Quality Team. We’re sorry to hear about your experience with your brush and that you dislike the design and brush head. Every product we design undergoes extensive research and testing and is manufactured and packaged under strict quality controls to ensure it's something you'll love and that it arrives in the best possible condition. All of our electric toothbrushes are designed that no water can come inside. There is nothing on our brush handles or brush heads that would cause an unpleasant odor. We also understand that seeing buildup on your electric toothbrush can be concerning. This is often just residue from regular use. Even with rinsing after each use, toothpaste can harden over time. Rest assured, this buildup is not harmful and can be easily removed with thorough cleaning. To help prevent it in the future, we recommend rinsing your toothbrush thoroughly as outlined in your manual, including the handle, and wiping down the charger. We also recognize that preferences vary, so we truly appreciate your feedback and would like to learn more about your experience. Please give us a call at (800) 566-7252 so we can assist you further.

We're very sorry that you didn't have an enjoyable brushing experience using your iO2 brush, Mrs. Mac. A lot of thought goes into the design of our products to create appealing features, and we offer a range of product versions for the varied needs and preferences of our consumers. We're sharing your feedback with our team that you found the brush and brush head too bulky, and the micro vibrations too intense. Your satisfaction is important to us, and we’d like to gather some information to further assist you. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

We're sorry to hear this, Addie. This definitely isn't the experience we expect, so our team would like to learn more. When you have a chance, please give us a call at (800) 566-7252.

Thank you for your feedback, Lily. We’re sorry to hear that you’re not satisfied with the toothbrush end. When designing our products, we conduct extensive research and consumer testing to create features we believe you’ll love. We understand that preferences vary, so we truly appreciate your input, as it helps our team see areas for improvement. We'd like to learn more and assist you further. Please call us at (800) 566-7252.

We understand the importance of having a toothbrush you can rely on for your oral care routine, Kristian, and we’re sorry to learn you found mold in your brush head and would love to help. Please know that there is nothing in our brush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes or brush heads. While it’s rare, mold can develop after use if the brush head is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. You mentioned how you have a strict cleaning schedule, and while we’re sure you’ve already done so, we recommend rinsing your brush head under running water with the handle on. Then switch it off, remove the head, clean both parts separately, and dry them before reattaching after each use. Your satisfaction is very important to us, and we’d love to help you with this further. Please give us a call at (800) 566-7252 to share more.

This certainly isn't the experience we'd expect you to have, as our toothbrushes do go through strict quality checks to ensure that you can rely on them. So that we can look into this further for you and see how we can best help, please give us a call at (800) 566-7252 when you can.