Oral-B Brilliance Whitening Toothbrush

We're sorry to hear this and want to assure you that we have many quality checks to ensure you get the best from your Oral-B Brilliance toothbrush. We'd like to learn more about your experience to help, so when you have a minute, please reach out to us at (800) 566-7252.

Thank you for sharing your feedback, Lilly. We’re sorry to hear about your experience and understand your concerns. Please be assured that there’s nothing in our toothbrush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes. Although rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that may make the plastic porous. We understand that you don’t brush hard and that you rinse and dry your brush. Please note that rinsing a toothbrush under hot water or soaking it in a solution can soften the bristles and cause them to wear out more quickly. Always rinse the brush thoroughly under running water and allow it to dry completely. Your safety and satisfaction are very important to us, and our products undergo many testing to ensure they are safe when used as directed. We recommend discontinuing use of the product if it causes discomfort. Your input is valuable and will be shared with our team. We’d love to learn more and assist you further; please call us at (800) 566-7252.

Thanks for your feedback, Angie. Would you mind calling us at (800) 566-7252? We'd like to gather some additional details to share with our Quality Assurance team and make this right for you.

Thank you for sharing this with us, Kris! We're sorry to hear about your recent experience with the Oral-B Brilliance Whitening toothbrush, and we hope you're feeling better. Safety is our top priority, and all our products are thoroughly evaluated to ensure they are safe when used as directed. If gum irritation persists, we recommend discontinuing use of the toothbrush. We carry out extensive research and consumer testing when designing our brushes. A new toothbrush may initially feel harder than your previous one, which was likely used for 3 months or more. The new brush should begin to feel softer after repeated use. We understand dental needs and preferences vary from person to person, so we greatly appreciate your feedback. So we can learn more about your experience and help you find the toothbrush that's best for your smile, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Thank you for taking the time to share your feedback on the Oral-B Brilliance Whitening Toothbrush. We never want you to be disappointed with our toothbrushes, and we're sorry to hear that the toothbrush only lasted a few days. This is not how we expect the product to perform, and we'll ensure that your message is shared with our Quality Team. All our toothbrushes undergo rigorous testing to ensure they last 3-4 months when brushing for 2 minutes twice daily. If the bristles are wearing out too soon, it could be due to brushing too hard. Too much pressure can cause the bristles to wear out faster. Additionally, rinsing a toothbrush under hot water or soaking it in a solution can soften the bristles, causing them to wear out more quickly. For the best assistance with this matter, please call us at (800) 566-7252.

Thanks for sharing your feedback. We're sorry you didn't have a 5-star experience with the Oral-B Brilliance Premium Whitening Toothbrush. While we test our products with many consumers to ensure you receive a product you love, we understand preferences will vary from person to person. We'd like to learn more about your experience to share with our team and assist further with this purchase. Call us at 1-800-566-7252.

We pride ourselves on providing exceptional products for our consumers' oral care, and we are disappointed to hear that our Oral-B Brilliance Whitening Toothbrush did not last as long as you were hoping, Kiame. All of our products go through extensive testing to ensure they reach you in perfect condition, and we would expect this brush to last until the recommended 3 months before having to replace it. We would love a chance to learn more about your experience so we are better able to assist you, as well as get the most detailed information to our Quality Team, and encourage you to give us a call at (800) 566-7252.

Thank you for your review of our Brilliance Whitening Toothbrush. We're sorry to hear that the bristles detached from your toothbrush. Please know that safety and quality are our top priorities, and all our products undergo thorough evaluations to ensure they're safe when used as directed and perform optimally. The detachment of bristles may be due to the pressure applied during brushing. Brushing twice a day with lighter pressure can help prolong the lifespan of the brush head. If the bristles are getting stuck in your teeth, we recommend discontinuing use of the product. Your feedback is valuable and will be shared with our Safety and Quality Team. We'd appreciate the opportunity to make this right. Please call us at (800) 566-7252 so that we can assist you further.

Thank you for your review of our Oral-B Brilliance Whitening Toothbrush. We're sorry to hear that the bristles detached from your toothbrush. The detachment of bristles may be attributed to the age of the brush as well as the pressure applied while brushing. Brushing twice a day with lighter pressure can help prolong the lifespan of the brush head. Please be assured that our products undergo numerous quality checks, and we strive to ensure that each item reaches you in perfect condition and performs to our high standards. In designing our products, we conduct extensive research and consumer testing to develop features that we believe you'll appreciate. We understand that preferences can vary from person to person, so we genuinely value your feedback and take it into account when making changes or designing future products. We regret that this wasn't the case with your recent purchase, and we'll make sure that your feedback is shared with our Quality Team. We'd appreciate the opportunity to make this right. Please call us at (800) 566-7252 so that we can assist you further.

We're sorry to hear this, Kassie, and want to assure you that we have many quality checks to ensure you get the best from your Brilliance toothbrush. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 566-7252.