Oral-B Vivid Whitening Manual Toothbrush

Thanks so much or using Oral-B. We're sorry that you received toothbrushes that were all the same color. To ensure your feedback is heard, please call Target at 1-800-440-0680.

We're sorry that you're finding the bristles hard and stiff, Carly, and don't feel your teeth are as clean as would be expected. Our brushes are designed to provide a superior brushing experience when brushing your teeth for a minimum of two minutes, 2X daily as part of your oral care routine. Our brushes undergo many quality checks, and we try our very best to make sure that each will provide a great brushing experience. Keep in mind a new toothbrush may initially feel harder than your previous one, which has likely been used for 3 months or more. The new one should begin to feel softer after repeated use. Your satisfaction is important to us, and we'd like to learn more details of your experience to see how we can further help. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

We appreciate your taking the time to review your Oral-B Vivid White toothbrush with us. Your safety and comfort are very important to us, and we work hard to get the best products into your hands. What you’ve shared isn’t expected, and we want to learn more, so we can get you the best help possible. Please stop using the toothbrush, and keep it in a safe spot in case we need you to return it to us. Then, give us a call to share how you’re feeling today and get help headed your way. We’re here Mondays-Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

We know how frustrating it can be when a product doesn't meet your needs, and are sorry the bristles on your Vivid Whitening toothbrush are too stiff. Our brushes come with soft bristles. If this is too hard, we also offer sensitive brush heads (extra soft). Keep in mind a new brush head may initially feel harder than your previous one, which has likely been used for 3 months or more. The new one should begin to feel softer after repeated use. So we can offer further assistance and learn more, please give us a call at (800) 566-7252.

We're disappointed to hear that the bristles were too stiff they tore up your family's gums, and we're happy to help you. You and your family's safety is of high priority to us, and toothbrushes are thoroughly evaluated to be safe when used as directed. You may want to consider stopping using the toothbrushes if they are uncomfortable to use. Our brushes go through many quality checks, and we try our very best to make sure they reach you in perfect condition. Please keep in mind a new toothbrush may initially feel harder than your previous one, which has likely been used for 3 months or more. The new one should begin to feel softer after repeated use. Please call us at (800) 566-7252, and we will be happy to assist you with the brushes and get additional information to share with my team.

Thank you, Alex, for reaching out to Oral-B and sharing your thoughts and experience with your Oral-B Vivid Whitening Manual Toothbrush. Your satisfaction is important to us, but your safety is our top priority. While new toothbrushes initially feel harder than the one you’re replacing, as it’s likely been used for 3 months or more, your concerns are valid. All Oral-B toothbrushes are thoroughly evaluated to be safe when used as directed, and based on what you’ve shared, we recommend discontinuing use of this toothbrush. Hold it in a safe spot where it won’t be used or lost, in case we need you to return it to us. For additional assistance, call 1-800-566-7252, Monday through Friday, from 9 AM to 6 PM, EST.

Thanks for reaching out to Oral-B, and sharing that you found the bristles on your Oral-B Vivid Whitening Manual Toothbrush too hard for your liking. Because our brushes go through many quality checks, ensuring that all will meet you in the best condition possible, we always expect you’ll be totally satisfied with your purchase. We’re sorry this isn’t the case with this purchase. Because the Vivid Whitening brush is only made in Soft or Medium, the bristles shouldn’t be as you’ve described. It might help to know that new brushes initially feel harder than the brush you're replacing, which has likely been used for 3 months or more. The new one should begin to feel softer after it's used a couple of times. Also, Remember that you don’t need to apply pressure when brushing your teeth. Let the brush do all the work. We’d like to learn more about this brush and help you as best we can with this. Call us for further assistance Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

Thank you, Danielle, for giving the Oral-B Vivid Whitening Toothbrush a try. Our toothbrushes go through many quality checks because it’s important to us that every purchase reaches you in perfect condition and meets your needs. We're so sorry that wasn't the case with the medium hard Vivid Whitening Toothbrush, but glad you were able to give the Soft version a try. It may help to keep in mind that a new toothbrush can feel harder than your previous one, which has likely been used for 3 months or more. The new one should begin to feel softer after repeated use. We’d like to talk further with you to ensure your oral health continues to thrive. Please, call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.