Lifetime Stream Line 44" Portable Basketball Hoop
$142.99
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3.2 out of 5 stars with 21 reviews
4 out of 5 stars
27 April, 2024
originally posted on lifetime.com
Nice hoop. Poor instructions.
really nice basketball hoop. Perfect size for my kids. Horrible instructions . Very hard to understand. After we banged the poles we noticed it was done wrong and it's irreversible now. I don't want to have to pay for a pole.
1 reply from Reviews team - 2 years ago
We apologize about the frustration with the assembly of your new basketball hoop. We do have one way that we have found to get those poles separated. Here is a video that walks you through it - https://www.youtube.com/watch?v=6WNdppuh7F8. Hopefully this helps. If you have any further questions, please reach out to us at reviews@lifetime.com.
5 out of 5 stars
12 May, 2022
originally posted on lifetime.com
Outstanding customer service for spare parts
Due to receiving the item as a gift not all parts were contained within the package we received (perhaps they were lost in transit somehow). This was certainly not the fault of lifetime, however the company were still able to provide the missing parts so I can now finish it for my son, and we are all very very happy. Very quick and professional response from lifetime. Would highly recommend for the customer service
1 out of 5 stars
9 May, 2022
originally posted on lifetime.com
Horrible assembly instructions
Impossible to put together. There are no written step by step instructions, just the most poorly drawn diagrams one can imagine. The person I asked to help was dumbfounded by the quality of the "instructions". It will cost as much to assemble as is did to purchase.
1 reply from Reviews team - 4 years ago
We're sorry you're having trouble with your new basketball system. We do have several assembly help options available if you run into questions, including; video tutorials, our new BILT app, and our customer service department is always a great resource. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
5 out of 5 stars
8 September, 2021
originally posted on lifetime.com
Robust product and great aftercare
I wanted a full size basketball hoop for my three boys and after a bit of research it was clear that Lifetime had well respected products. When the set arrived I rushed the process and got one of the poles locked in the wrong position. After contacting customer service I got a prompt response, advising me as to how I should separate the poles. Whilst ultimately successful, a pole was damaged and once again customer service was excellent as the US team arranged for a replacement to be sent to the UK. Having now erected the kit it seems very solid and I was quick to offer my thanks once again to the team. Great company.
1 out of 5 stars
20 December, 2020
originally posted on lifetime.com
Don’t buy, worse instructions EVER!!!
What a piece of crap, the instructions are limited, the YouTube video assumes you know what price is what & im told to put a certain screw in that I don’t have. Buy a more reputable brand by someone who knows how to write instructions. Ruined my son’s Christmas & now we have a scratched pole as I had to take it apart to fix it properly
1 reply from Reviews team - 5 years ago
We are sorry to hear that you had problems with the assembly of your basketball system and your pole is scratched. We would be happy to send you a replacement pole. Please email us at reviews@lifetime.com.
5 out of 5 stars
19 November, 2020
originally posted on lifetime.com
great customer service
[This review was collected as part of a promotion.] i needed missing parts and heidi handled my call so professionally and fast
5 out of 5 stars
21 May, 2020
originally posted on lifetime.com
A great hoop!
I purchased this hoop for my ten year old nephew. Before buying this model, I spoke with a representative who was informative, friendly and professional, which helped with my decision. The basketball hoop is high quality and well made. It was easy to assemble and the directions are easily understood.
2 out of 5 stars
13 May, 2020
originally posted on lifetime.com
Do NOT buy this!
I would not recommend this basketball hoop. When my product arrived we were missing 1/2 the pieces to assemble it. Lifetime was quick to send the missing parts. Once put together my son (14) played on it for less than an hour before the bolts came all the way through the backboard. I called again and they sent me another backboard. I am only giving this hoop a 2/5 star rating because Lifetime tried to make it right. But overall quality and value are very poor!
1 reply from reviews team - 6 years ago
I'm so sorry you have not had a good experience. Please reach out to us at reviews@lifetime.com with your product and contact information so we can help you better enjoy this product.
1 out of 5 stars
27 April, 2020
originally posted on lifetime.com
Cracked board and poles didn’t fit
Waited almost two weeks for it and received a cracked board and then poles didn’t fit. Now they said for replacement parts it will be 4 weeks. Payed $200 for a hoop we can’t even enjoy
1 reply from reviews team - 6 years ago
Oh no! We're sorry about this frustrations this has caused you. Please reach out to us at reviews@lifetime.com so we can help you enjoy our product.
5 out of 5 stars
27 April, 2020
originally posted on lifetime.com
Perfect for home use!!
I bought this for our house and my daughters love it!! A value for money basketball hoop!! Highly recomended!!!
1 out of 5 stars
14 April, 2020
originally posted on lifetime.com
This thing sucks
I will never purchase a hoop from you again. There wasn't 1 piece that went together as it should. Also it's so out of whack i can't even finish assembling it.
1 reply from reviews team - 6 years ago
We're sorry about your frustrations this has caused you. Please reach out to us at reviews@lifetime.com with your order and contact information so we can help better your experience.
3 out of 5 stars
29 March, 2020
originally posted on lifetime.com
WHO DESIGNED THE INSTRUCTIONS? !!!
I bought this on 3/28/2020 and it took me and my father in law over three hours to put together.....the instructions don’t make any sense at all and I can’t recall how many I had to go back and unscrew something because of unclear instructions.For future reference, how about putting all the parts you are going to need in a specific step in the same numbered bag (like lego’s do), that way we don’t have to go through three separate bags to find the correct part for a specific step....otherwise, so far the kids love it. It keeps them active in the backyard during this quarantine period !!!
1 reply from reviews team - 6 years ago
We're so sorry you had a difficult time assembling our product. Our customer service team is great at helping resolve situations during assembly so reach out to them if you have further questions or are needing any help. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
5 out of 5 stars
20 September, 2019
originally posted on lifetime.com
Grandson loves it!
I bought this a couple of weeks ago. I always complain, because the majority of the companies do not have good assembly instructions included, but these were wonderful. I would recommend reading all of them first, though. I didn't do that and I messed up. Not only is the Lifetime product perfect for us, but they, also, have one of the nicest, most helpful customer service departments I've ever dealt with!
3 out of 5 stars
22 July, 2019
originally posted on lifetime.com
poor craftsmanship
We bought this a few months ago. About 3 months into it, the back panel screw holes broke and the support bracket is no longer holding the back panel. To have the support brackets screw into PLASTIC is pretty unreasonably cheap -- the ball constantly hits the backboard and will obviously weaken the plastic and the bolts will pop off. For this to last only a few months is pretty sad. It was not weather beaten, either.
1 reply from Reviews team - 6 years ago
We are sorry to hear that you've had frustrations with your basketball system, contact our customer service department and they can help you get some replacement parts! They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
5 out of 5 stars
14 May, 2019
originally posted on lifetime.com
Excellent Customer Service
[This review was collected as part of a promotion.] Excellent customer service, quick response. Resolved my issue right away.
5 out of 5 stars
11 January, 2019
originally posted on lifetime.com
Great basketball hoop, love it
[This review was collected as part of a promotion.] Bought it for my boys at Christmas.
1 out of 5 stars
1 April, 2018
originally posted on lifetime.com
Difficult to put together
I must of put 20 basketball hoops together in my lifetime this one was just ridiculous I’ve put them together maybe 4 parts this one is just too much just buy a basic set you’ll get much better results
1 reply from Reviews team - 8 years ago
We’re so sorry to hear about the difficulties you had while you assembled your hoop. We have experts available to answer any questions you may have. You can contact them by phone at 1-800-225-3865, or by email at customercare@lifetime.com. They are open weekdays from 7:00 am to 5:00 pm mountain standard time and Saturdays 9:00 am to 1:00 pm mountain standard time.
4 out of 5 stars
16 December, 2017
originally posted on lifetime.com
Good customer service
I had a problem with my purchase and contacted customer services. I was sent a replacement part free of charge.
3 out of 5 stars
4 August, 2014
originally posted on lifetime.com
decent with minor flaw.
It definitely takes two people to make this. I thought the instructions could of been more detailed to save time. The very last bolt and nut I gave up trying to fix together as it was impossible to line up internally within the main post. I used my own nut and bolt to complete the task. But cost of the item was so cheap it was worth the effort at 1/3 rd of the cost of its nearest rival I could find. If your not good at building packed items get someone who is with this.