Received as a Christmas gift and just now getting around to installing. The keys included with the Smart Key door knob do not work. Literally, do not work at all. I thought maybe that’s what made this lock a Smart lock. Maybe that’s what it does, it’s a self keying lock. Nope it’s not. It’s one you buy and you literally find out after installing that you have to uninstall and take to hardware store to have repaired and keys made for it. Gee thanks. Such a great product!

These are excellent door knobs. Our builder installed Kwikset knobs throughout our home on interior doors and on the exterior doors with Smartkey. When one exterior entry knob failed after a couple of years, Kwikset immediately sent out a replacement. I followed the enclosed instructions and the knob functions perfectly. With the Smartkey function I was able to easily rekey the knob to match my old key. No need to call a locksmith. Didn't even have to bother my husband to replace it! Love these things! Thanks Kwikset!!

Bought this as replacement for exterior door locking knob that was old and worn out. HIGHLY IMPRESSED with easy instructions/installation. Took all of 10 minutes including reviewing instructs. The re-keying feature was Flawless- worked like a champ so we could keep using our old key which matches all our other exterior doors. A bonus was knob pre-assembled so no need to fumble with getting the 2 knob screws proper setting depth etc. Going fwd I will only buy Kwikset!!

This knob is difficult to install even though the packaging says “easy to install “. The screws are impossible to get to with a regular screwdriver. Company needs to let buy know that you need a right angle screwdriver to install. Would return the ones I bought but now the black surface is scratched from trying to install.

Looks nice, clean looks, solid once installed. However they put the screws directly behind the knob and because the knob is so wide the angle of the screwdriver is extream. Screws are very soft metal and will strip out very easily. Predrill with a larger bit than in the instructions. If this style wasn't in the home I purchased I would have gone with something different.

I received a replacement under warranty, and the new one worked great.

I have been so impressed about the quality of this product I will never buy another manufacturer other than this brand

Works great except after a time the blocking piece breaks

Kwikset stands behind there product replacement part sent quickly

[This review was collected as part of a promotion.] I am a locksmith in Central Illinois. Being in a mainly rural area, my customers want security and good products, but can't afford many options that are on the market. Kwikset has been a God send for most all of my customers. This knob in particular has been VERY popular and I recommend it to anyone who wants security, design and an affordable price. I haven't had any problems with Kwikset products. They hold up very well.

[This review was collected as part of a promotion.] I have six exterior doors all have quickset locks. The locks perform very well and the finish also. After about ten years one lock failed and kwikset quickly and professionally sent the replacement at no cost. Great service in a time when it's RARE!

[This review was collected as part of a promotion.] I got two of these replaced by kwikset.the first one the main doors knob loosed up like it was not locked.the replacements are doing the same

[This review was collected as part of a promotion.] The locks have worked wonderfully for me. Customer support has been excellent in helping me with questions and parts.

[This review was collected as part of a promotion.] I love the look of this door knob in my house. It is small and sleek looking. I am still waiting for the replacement one that was defective.

[This review was collected as part of a promotion.] The tab on the striker plate is adjustable, keeps the door closed tight, no rattles when the HVAC kicks on. Customer service department VERY responsive with the one and only issue I have had in 5 years

[This review was collected as part of a promotion.] I put these on every door in my house 14 doors in all everything from front and back door to the bedrooms,bathrooms,walk in closet's and pantry.so when i go on vacation every door is lock to hopefuly slow down the thief or keep them out of some of the rooms.and with smartkey,I was able to key them all the same mayself and if I get a roomate I can key just the locks I want them to get into mayself.and when they move out I can rekey all the locks to make shur they dont come back.

[This review was collected as part of a promotion.] I purchased three keyed alike knobs august 0f 2014. they were easy to install. and function great. also nice looking in black. I would recommend these to anyone .

[This review was collected as part of a promotion.] changed all the knobs in the house to this from shiny brass, painted door hinges, WOW! what a difference. great update without breaking the bank

A full set of Chrome Hancock locks were installed in my new house in 1999. A couple of them have failed after extensive use. No problem though - with Kwikset's lifetime warranty to the original owner, they were replaced after a phone call. The original installed versions were not the smart key type. The newer smart key type avoids the trip to the locksmith to match the rest of the house. One gripe about the newer version - they are more difficult to remove from the door than the original version which were held to the door via machine screws. All in all great locks with a great warranty.

I recently upgraded my exterior door knobs with the Kwikset knobs because of the feature allowing me to key them to one key instead of a different key for each door. The installation and re-keying was a breeze. The downside is that some of my doors are right opening and some are left opening so some of the doors now have the key slot upside down (teeth facing down instead of up). I did not see anything on the boxes designating whether they were for left opening or right opening doors so I assumed the cylinder could be flipped over by the home owner. There are no instructions included for flipping the cylinder so I'm guessing either I need a locksmith to do it or it's not doable.