Fluance RT81 Elite High Fidelity Vinyl Turntable Record Player with Audio Technica AT95E Cartridge, Belt Drive, Preamp - Piano Black

Simple answer, lack of technical support, basically told me I have a paper weight now. No one on their customer service team knows anything about their products. Or even worse, they just don’t care. I bought a RT81 as my first turntable based on reviews and price. When assembling the turntable I realized the drop mechanism was really fast and plopped the needle very hard on the record. Since I read these tone arms aren't the best I figured that's just how they are. A couple years later I purchased a Cambridge ALVA ST and put the RT81 in the basement to collect dust. When using my buddies RT81 years later, I realized the drop mechanism on his was way better then mine and my RT81 was defective since day one. Feeling like an idiot I contacted Technical support and they told me to apply super lube 51004 under the screw located next to the drop mechanism. I bought the lube.. did not work. I contacted customer support again and all they could tell me is that my warranty is expired so take it to a repair shop. Since I don't want to take a $250 turntable to a repair shop or replace a tonearm on a cheap turntable I decided to open up the bottom and take a look. Everything looked as it should so I continued to take the piston out of the drop mechanism and tried everything I could do to get it to work. Realizing the problem was probably the tolerance within the piston, I contacted customer service again! They refused to send me a new piston, refused to sell me a new tonearm, and refused to tell me who the manufacturer is. They didn't even try to help me solve this issue. So let this be a warning to anyone who buys a Fluance product. You have 2 years of warranty and after that, no one on their customer support team has the knowledge to help and it's against their policy to send any parts no matter how big/small or even tell you who manufactured the parts. Even if you take it to a repair shop, they would need the same part or information to fix it!! I guess they think in 2 years you'll probably upgrade and throw their products out anyway.. And to be fair that is probably what happens 98% of the time. Just spend a little bit more money and shop where they take pride in what they do

Great turntable! It was easy to set up, plus looks and sounds great! Very nice quality at a good price. Shipping from Fluance was fast too.

Many people say this is a record player for beginners, but they are very wrong. The quality is amazing, and it works perfectly for beginners. This was my first record player that I ever bought and it has lasted me a very long time and is perfect for beginners