Cotton Linen/Teddy Fabric Nursery Rocking Chair, Upholstered Accent Chair With Adjustable Footrest 4W -ModernLuxe

Dear Customer, thank you for choosing our product! We’re delighted to hear that the chair has brought you comfort and added a lovely touch to your space. For the seat imprint, a gentle pat can help it bounce back to its original shape. As for the squeaking sound when rocking, could you please check if any parts have loosened? If the issue persists after checking, or if other problems affect your use, feel free to send photos to our customer service email—we’d be happy to assist you in resolving it. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Thank you again for your feedback! Best regards, ModernLuxe

Dear Customer, we are sorry to hear that our product did not meet your expectations. However, please allow us to explain that we take care to ensure all items are thoroughly inspected before shipment. However, rough handling during long - distance transportation may cause product damage, which is beyond our control. That said, we always prioritize resolving any product quality-related issues or shipping damages for our customers. It’s unusual to hear that a replacement couldn’t be arranged. So, could you please confirm whether you contacted the correct customer service channel? On our product page, please click the Sold & shipped by button. You will find our dedicated contact information either at the bottom of the page or in the separate Contact section. Reaching us through this channel ensures direct, efficient assistance, and we will work promptly to resolve your concern and ensure you can use our product as intended. Once again, we apologize for this frustrating experience and hope to have the opportunity to make it right. Best regards, ModernLuxe