Biff for Lawyers and Law Offices - Conflict Communication by Bill Eddy & Rehana Jamal Paperback

Book Synopsis

"BIFF is simple, powerful, and impactful. This book should be
mandatory reading for the entire legal industry. Once you start to use BIFF, it becomes an
antidote for caustic interactions. You can't
stop the poison, but BIFF gives you the antidote to counteract it safely. Read it, apply it, and start to use power of
BIFF." -Attorney Steve Riley, Atticus shareholder and podcast host of Great Practice. Great Life.

Use BIFF to Communicate with Your Ex's Blaming, Accusing and Taunting Texts and Emails

This book provides
a simple and proven method for lawyers and staff to use in ethically responding to
hostile communications, correcting misinformation by others, and initiating
productive correspondence. The BIFF Communication method can be used by all law office personnel
(paralegals, administrative assistants, receptionists, and others), with 30
sample responses to common situations involving hostile or misinformed emails,
text messages, and other forms of communication. BIFF stands for Brief,
Informative, Friendly, and Firm.

The BIFF Communication method can also be taught to clients to help them write friendly and concise
responses in their legal cases, saving lawyers time and reducing the escalation of unnecessary conflicts in their cases. This book explains how to
coach office staff, clients and their family members to use the BIFF Communication method,
including ten easy key questions to ask when reviewing their correspondence.
While this method is designed primarily for written communication, this
approach can also be used in verbal conversations, to be efficient and respectful.

The book is divided into five sections:

1. Learning
   the BIFF method
2. Correspondence with clients
3. Correspondence with
   colleagues
4. Correspondence with staff and between staff
5. Coaching
   staff and clients in the BIFF method.

Each sample scenario provides a hostile
correspondence received by the lawyer and/or staff member; then gives a tempting
response which is not quite a BIFF (analyzed using the BIFF Checker); then
gives a communication that is a BIFF.

About the Author

REHANA JAMAL is a conflict resolution specialist, mediator, and lawyer. She has always been fascinated by the way in which people interact, particularly in the way they communicate and navigate difficult conversations. This led her to pursue an undergraduate degree in psychology and, thereafter, a career in law and conflict resolution. Part of her work is to create and implement conflict resolution programs in schools and help reimagine a world where communities integrate conflict resolution as a guiding principle. Rehana holds an LL.M. in dispute resolution from Pepperdine Law School, a J.D. from Cardozo School of Law, and is a member of the New York State Bar. Her B.A. is in psychology from Barnard College, Columbia University. She has tremendous experience and passion working with people from different cultural, sociopolitical, and economic backgrounds.