ASUS ROG Strix SCAR 18 (2025) Gaming Laptop, 18” ROG Nebula HDR 16:10 2.5K 240Hz/3ms, RTX 5080, Core Ultra 9 275HX, 32GB, 2TB, Win 11 Pro, G835LW-XS97

Dear Valued Customer, Thank you for your feedback on the ASUS G835LW Gaming Laptop. We’re sorry to hear about your disappointment with the lighting controls. This model is not designed to adjust lighting directly using the Fn key, and we understand how that may have impacted your experience. Your comments are appreciated and will be passed along to our product team for future consideration. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510004445-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support

Dear Sapphire, Thank you for your comment. We do understand your disappointment with this laptop and the inconvenience this may have caused if you are experiencing system freeze while gaming and other issues. To resolve the system freeze, while gaming, ensure Windows, drivers, BIOS and the Armoury Crate utility software are up to date. Updates for the device are posted at: https://rog.asus.com/us/laptops/rog-strix/rog-strix-scar-18-2025/helpdesk_download/. Configure your system, game, video and performance mode settings inside the latest version of the Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. Additionally, if you are playing these games online, ensure this laptop has access to an established router and internet service is working properly since this will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty