4-Piece Outdoor Sectional Sofa Set, 5-Person Patio Conversation Set with Cushions & Coffee Table, Gray - ModernLuxe
$730.99 reg $1,199.99
Sale save $469.00 (39% off)
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2.0 out of 5 stars with 1 reviews
2 out of 5 stars
5 April, 2025Verified purchase
Very cute BUT arrived damaged
I loved how this item looked online. However, it came with many dings and a powdery substance. The cushions are thin and uncomfortable (you can feel the metal.) it took over an hour to assemble, it was simple but the holes are placed in crowded areas making it difficult to tighten. It’s cute and I will be keeping it but beware of the damaged cosmetically pieces.
1 reply from MODERNLUXE team - 10 months ago
Dear Customer, thank you for your feedback, and we sincerely apologize for the inconvenience caused. We understand your concerns and would like to assure you that all of our products undergo thorough inspection for quality and condition before they are packed and shipped. The damages you mentioned are likely the result of rough handling during shipping, which can sometimes cause pressure and friction on the product. We are more than happy to assist you in resolving these issues. Please send pictures of the damaged parts along with the product's serial number to targetml@outlook.com. Once we receive this information, we will arrange for replacement parts to be sent to you, ensuring that your product functions properly. Regarding the hole placement, the design is made to ensure the stability of the structure after assembly. As for the cushions, since they are foam-filled, they may initially feel uncomfortable due to compression during shipping. We recommend allowing the cushions to rest for some time and gently patting them to help them regain their shape. After doing so, the cushions should become much more comfortable. If you have any further concerns or questions, please don't hesitate to contact us. We are here to help and are committed to ensuring your product functions properly. Thank you for your understanding, and we truly appreciate your continued support. Best regards, ModernLuxe