360° Swivel Barrel Accent Chair with Throw Pillow, Upholstered Boucle Armchair for Living Room, Bedroom, Office or Hotel, Light Gray - ModernLuxe

Dear Customer, we are truly sorry to hear that it has not met your expectations. However, please allow us to explain. All product images and description are taken of the actual item, as we aim to offer customers an authentic reference for their purchase. So, could you please share more details about what aspects of the product did not match your expectations?This will help us address any potential misunderstandings. Regarding the seat height, it is clearly marked as 16.7” on our product page. This measurement was determined based on feedback and preferences from most consumers in the market. However, we fully understand your needs, and we have already passed your feedback to our design team to inform the upgrade of our future product lines to cater to a wider range of customer needs. Thank you for your understanding. If you have any other questions or concerns in the future, please feel free to contact our customer service team at any time. We will address your issues promptly to ensure your satisfaction. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Best regards, ModernLuxe

Dear Customer, we are sorry to hear that the product has not met your expectations and has caused you such inconvenience—this is certainly not the experience we want you to have. However, please allow us to explain. Although all our product images are taken from the actual items, slight color variations may occur due to differences in lighting conditions and monitor displays. We apologize for any trouble this has caused you. Regarding the fabric, we use Boucle Fabric for its comfort and durability. Yet, we understand that you may have different preferences. Could you please tell us the specific aspects that make you unsatisfied? Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. We will promptly review and improve to meet the needs of more customers. Thank you for your understanding. If you have any other questions, please feel free to contact us at any time. We hope to have the opportunity to provide you with more satisfactory products and services in the future. Best regards, ModernLuxe

Dear Customer, thank you for choosing our product and for taking the time to share your experience with us. However, please allow us to explain that the chair’s dimensions (38.2"W x 24.7"D x 31.9"H) are clearly marked in the size image on our product page. These dimensions were determined based on market research and most customers’ needs, with the goal of fitting common usage scenarios. However, we fully understand that individual needs vary, and your feedback will be passed to our product team to help us explore more size options in the future, ensuring we can meet the preferences of more customers. Besides, the chair is filled with high-density foam, which we specifically selected to provide a comfortable seating experience. To reduce your shipping costs, we compress the foam during packaging. When you first unbox the chair, the compressed foam will naturally expand and revert to its original shape to offer better support and comfort. If you still have other concerns, please feel free to contact our customer service team directly. We will respond promptly and work with you to find a satisfactory solution. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Thank you again for your understanding. Best regards, ModernLuxe